Temporary - WM.Com Fraud Prevention Escalations

Temporary - WM.Com Fraud Prevention Escalations

  • Location BENTONVILLE, AR
  • Career Area Customer Service and Call Center
  • Job Function Customer Service and Call Center
  • Employment Type Temporary
  • Position Type Hourly
  • Requisition 1336113BR

What you'll do at

Creates and facilitates fulfillment of corporate Walmart.com orders by contacting customers directly via email or phone; researching internal and online applications to analyze corporate customer personal and private information (for example, name, name of
company, billing and shipping addresses, phone numbers, credit card numbers) for corporate account authenticity; contacting issuing credit card agencies and company card holders; making final determination whether to deny or approve a corporate account; supporting Walmart's internal corporate customers; processing payment information; ensuring fulfillment and delivery of orders through tracking methods (for example, UPS, GSS
spreadsheets); completing reports to support finance in the area of payments, refunds, sales and audit.

Provides support to customers, including corporate customers, all Walmart stores, SAM's Clubs, and internal request by responding to e-mail (internal and External) notifications from customer service through system tickets; providing resolution to incoming phone calls from corporate customers,

Asset Protection, store associates, and call center agents requesting assistance to help resolve order fulfilment issues; processing escalated customer, store, Sam's Club, and internal issues; determining the best way to resolve issues and concerns; taking steps to resolve the issue and communicating problem resolution to customers, associates, call center agents, and stores.

Executes anti-money laundering (AML) compliance transactions by interacting with customers to validate required information (for example, social security number, home address, date of birth); accessing information from multiple systems; validating orders following AML guidelines; documenting research and conclusions; reporting issues to internal compliance department and interfacing with suppliers and third-party partners regarding source data.

Responds to fraud by cooperating with law enforcement, Asset Protection, internal associates to help resolve fraud review; providing information for requests from
multiple departments and minimizing company financial impact and issues related to eCommerce fraud prevention by implementing enhancements to fraud policies.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Minimum Qualifications

Basic computer/web navigation

Preferred Qualifications

1 year experience in a call center environment, fraud investigation, payments, web-based research or related field.

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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