Senior Director, Fraud & Payments (Customer Care)
- Location BENTONVILLE, AR
- Career Area Customer Service and Call Center
- Job Function Customer Service and Call Center
- Employment Type -
- Position Type -
- Requisition 1308316BR
What you'll do at
In this role, you will hire key leadership, build processes, and develop capabilities throughout the organization that will help us to thrive as the organization more than doubles in size. The member service center handles direct customer interactions as well as support functions such as fraud prevention, merchant support, order management and SKU enrichment. We’re looking for someone who can lead through their daily example, contributing to our values (we’re big on Trust, Transparency and Fairness) and our super high standard of performance.
• 8+ years relevant experience as the senior leader of a large customer service center
• Operations experience with fraud and payments
• You have a history of effectively managing teams to complete multiple, time-sensitive projects in addition to the day-to-day operations
• You must have worked in a high growth/rapid hiring/multi business unit environments
• You’re a dynamic leader who can shape the culture of a large organization (and have fun doing it!)
• You like thinking about new and innovative ways to create customer passion through front line service (don’t just bring what you did at your last place – we want you to pave a new path)
• You’re an independent leader; able to solve problems with minimal direction;
• You pay attention to the details and like to get into the data to understand what’s happening and quickly solve problems
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.Discover NW Arkansas
Crystal Bridges Museum
Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.
Walton Arts Center
Arkansas' premiere center for visual arts and entertainment.
An interactive children's museum that's fun for the whole family.
42 acres of premiere public garden space.
Devil's Den State Park
Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.
- come together
The best of shopping and restaurants, right in the heart of Fayetteville.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents