Senior Business Manager
- Location SAN BRUNO, CA
- Career Area Merchandising and Online Operations
- Job Function Planning / Business Analytics / Pricing
- Employment Type -
- Position Type -
- Requisition 1301462BR
What you'll do at
Jet and Walmart are reshaping eCommerce as we know it. Based in Hoboken NJ (just 10 min from Manhattan) and San Bruno & Sunnyvale, CA, we are group of shopping sites on the relentless pursuit to build the greatest customer experience in the world. At Walmart & Jet US eCommerce, we believe in bold. That means taking risks, asking “why not”, looking where no one’s looked before and crushing it! Our engineers are utilizing and building world-class technologies, to optimize the supply chain, remove unnecessary costs, sprinkle in some surprise and delight all while saving consumers every penny possible and we’re just getting started. At Jet & Walmart US eCommerce, we have worked hard to build a culture that stresses the importance of learning and of sharing knowledge. If you want to be part of the team that is disrupting the shopping norm and you’re capable of smashing the status quo, we have a hunch you’d look good in purple and blue.
About the Job
Walmart U.S. eCommerce is looking for a Senior Business Manager to oversee the customer experience function for post purchase flows. The selected candidate will lead the implementation of cross-functional, and highly visible strategic initiatives. The candidate will be part of the Returns team and will coordinate across Walmart.com, Walmart Stores, Walmart Subsidiaries and Walmart Marketplace Sellers to create, implement and manage a world-class returns experience.
The selected candidate will identify the critical performance indicators and business outcomes and align the execution plans of all key stakeholders and teams to ensure the program achieves its desired goals. This individual will apply a general management perspective and problem-solving approach, will be agile and able to apply the right frameworks, operating cadence, and business analysis & acumen to each phase of the program lifecycle. As such, this individual will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the program outcomes.
This lead will be skilled at engaging and communicating to teams across multiple domains, as well as engaging at a detailed level across product management and engineering, strategy, legal, stores, supply chain, retail merchandizing, marketing, customer and store operations, & analytics.
Job Location: Sunnyvale, CA
The responsibilities of this role include:
Develop business strategy, vision and roadmap for returns experience for 3rd Party Orders by using user feedback, customer engagement, industry analysis to identify new product opportunities and enhancements.
Build a business case for policy changes and obtain approval and funding from stakeholders
Drive initiatives and changes to return policies to improve customer experience
Develop and maintain roadmap to address the customer experience issues and improve site experience for 3rd Party order flows on the site
Partner with merchandising, product management, and technical teams and partner management to define policy, outline initiatives, and roll out and monitor changes.
Communicate project benefits and champion returns initiatives throughout the organization.
Partner with merchandising and partner management to establish internal stakeholder panels and seller/supplier focus groups to incorporate feedback into initiative development and improvement.
Develop thought leadership and help build a world-class Returns Experience team
Work cross-functionally across multiple locations so communication, collaboration, and organization are key to success in this role
Bachelor’s degree in Business Administration, Information Systems, Computer Science or related field
5 years+ of experience in business consulting, product management, post purchase, supply chain or related field
Strong analytics skills. Experience with Excel and Data analysis tools Tableau,
"Working at Walmart is about being part of something bigger than yourself. The work we do impacts families and communities across the world."
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All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents