Business Analysis Manager - Customer Care DFW
- Location SAN BRUNO, CA
- Career Area Customer Service and Call Center
- Job Function Customer Service and Call Center
- Employment Type Full Time
- Position Type Salary
- Requisition 1300203BR
What you'll do at
- Analyzes and ensures accuracy of information
- Coordinates, completes, and oversees job-related activities and assignments
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
- Manages customer requests and needs
- Manages processes across different areas of the business to ensure efficiency and compliance
- Provides customer service and reporting in area of responsibility
- Provides data-driven analysis and insights to help support business strategies
- Provides market insights to key stakeholders based on research gathered and business knowledge
- Provides supervision and development opportunities for associates
- Bachelor's degree in Business, Analytics, Statistics, or related field and 2 years experience in data analytics, project management, business, or related area OR 4 years' experience in data analytics, project management, business, or related area.
- 3 years experience with statistical programming languages.
- Master's degree in Business, Analytics, or related field .
- Project Management certification.
- Six Sigma certification.
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.Discover Silicon Valley
Fioli Gardens, Woodside
View an art exhibit, take a nature hike, explore the historic Filoli House, or take a class at this gorgeous 654–acre property.
Get your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.
Computer History Museum
Large-scale exhibits, an acclaimed speaker series, docent-led tours and an award-winning education program bring computer history to life.
Hike or jog throughout the year on terrain dedicated to academic programs, environmental restoration and habitat conservation.
Golden Gate Park, SF
Events, attractions, meadows, lakes, and a Japanese Tea Garden provide for a true escape, without leaving the city.
The Tech Museum
This family-friendly interactive science and technology center in San Jose provides a glimpse into the most inventive place on Earth — Silicon Valley.
Santana Row - San Jose
Stylish boutiques, world-class shopping, and delectable cuisine = a San Jose shopping trifecta.
Pacifica State Beach
Learn to surf or visit the “World’s Most Scenic Taco Bell” at this 0.75 mile long crescent shaped escape, a symbol of successful habitat restoration.
Golden Gate Cemetery
This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents