UX Writer - Path Forward Returnship

UX Writer - Path Forward Returnship

  • Location SAN BRUNO, CA
  • Career Area UX Design
  • Job Function User Experience and Design (UX/UI)
  • Employment Type Temporary
  • Position Type Salary
  • Requisition 1297844BR

What you'll do at

At Walmart Labs, we’re reinventing the world’s leading retail platform, leveraging our unique strengths to deliver the best customer experience wherever our customers shop. Imagine an environment where one line of code, one experiment, or one idea has the power to catapult an entire industry towards a smarter future. Better yet, imagine if that power could be yours.

Walmart Labs is partnering with Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on caregiving transition back to the paid workforce. The Path Forward Return to Work program is a 16-week paid internship for experienced professionals, returning to the workforce after taking time off for caregiving. After completing the four-month program, qualified candidates will be considered for conversion to available full-time opportunities at Walmart.

If you are passionate about technology, have at least 5 years of professional experience and have been out of the paid workforce for at least 2 years to focus on caring for a child or other dependent, we welcome you to apply and join our team. We are excited to be part of the Path Forward program, because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with other women and men transitioning back to the workforce.

The UX writer plays a crucial role in our mission to save customers time and money, crafting web and in-app copy along with transactional communications to seamlessly lead the customer through a successful, enjoyable online shopping experience.

What You’ll Do:

Write brief, persuasive, on-task copy that engages users and facilitates understanding throughout the customer journey, e.g. homepage banners, header/subhead copy, CTAs, email, push, SMS, FAQ, etc.

Use personas, mental models and customer insights to inform your copy

Implement consistency in messaging across various departments or features, ensuring cohesive narratives while upholding brand voice and tone

Adhere to Web Content Accessibility Guidelines (WCAG) in drafting and revising copy

Proofread your work and the work of others

Take stakeholder feedback into account, and propose alternatives as necessary

Partner with content strategy and design in tracking and documenting the work flow; help build/refine a content tracking system to streamline our processes

Minimum Qualifications

Familiarity with tenets of design research, interaction design and product design

Growth mentality; receptive to feedback from stakeholders, peers and managers

Self-motivation; able to work independently, but equally comfortable in a group environment, sharing your work with teammates

Bachelor’s degree and 2–3 years of writing experience, preferably customer-facing in a tech, retail or e-commerce environment

About Walmart Labs

Imagine working in an environment where one experiment can catapult an entire industry toward a smarter future. That’s what we do at Walmart Labs. We’re a team of 5,000+ software engineers, data scientists, designers and product managers within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and our enterprise operates.

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All the benefits you need for you and your family

  • 100% coverage for in network preventative care
  • Retirement Plan
  • Vision Plans
  • Dental Plans
  • Exclusive Discounts

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