Customer Experience Researcher - Path Forward Retu...

Customer Experience Researcher - Path Forward Returnship

  • Location BENTONVILLE, AR
  • Career Area Marketing and Customer Insights
  • Job Function Customer Insights
  • Employment Type Temporary
  • Position Type Salary
  • Requisition 1297526BR

What you'll do at

At Walmart Labs, we’re reinventing the world’s leading retail platform, leveraging our unique strengths to deliver the best customer experience wherever our customers shop. Imagine an environment where one line of code, one experiment, or one idea has the power to catapult an entire industry towards a smarter future. Better yet, imagine if that power could be yours.

Walmart Labs is partnering with Path Forward, a nonprofit organization on a mission to empower people who’ve been focused on caregiving transition back to the paid workforce. The Path Forward Return to Work program is a 16- week paid internship for experienced professionals, returning to the workforce after taking time off for caregiving. After completing the four-month program, qualified candidates will be considered for conversion to available full-time opportunities at Walmart.

If you are passionate about customer experience research, have at least 5 years of professional experience and have been out of the paid workforce for at least 2 years to focus on caring for a child or other dependent, we welcome you to apply and join our team. We are excited to be part of the Path Forward program, because we appreciate the skills you can offer, the perspective you provide, and the contributions you will make. This program offers you a chance to revamp your skills, update your resume with new experience, and make connections with other women and men transitioning back to the workforce.

Responsibilities include:

Work on user customer experience research and measurement projects for Walmart Labs and lead small independent store and omnichannel research studies 
• Assist with planning and running research studies (e.g. recruit participants for onsite studies, take notes during user interviews, design surveys, operationalize constructs, launch surveys)
• Analyze data from research projects (e.g. qualitative and quantitative methods)
• Conduct online research on various topics or technologies and report high-level findings 
• Present findings to stakeholders, executives in the CX, product, analytics, and marketing teams

Minimum Qualifications

Bachelor’s degree in psychology, sociology, or social science related field, computer science, user experience, data analytics.

2+ years professional experience in consumer/customer research or a closely related field

Strong presentation, oral, and written communication skills

Organized, proactive and able to switch rapidly between different projects in a fast-paced and exciting environment.

Preferred Qualifications

Experience with data analysis in Excel or other statistical software

Applied knowledge of statistical concepts 

Applied knowledge of psychometrics and research methodologies

Master’s degree in I/O psychology, or other behavioral science field

About Walmart Labs

Imagine working in an environment where one experiment can catapult an entire industry toward a smarter future. That’s what we do at Walmart Labs. We’re a team of 5,000+ software engineers, data scientists, designers and product managers within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and our enterprise operates.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • 100% coverage for in network preventative care
  • Retirement Plan
  • Vision Plans
  • Dental Plans
  • Exclusive Discounts

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