Associate Director, Customer Insights - Merchandising

Associate Director, Customer Insights - Merchandising

  • Location BENTONVILLE, AR
  • Career Area Marketing and Customer Insights
  • Job Function Customer Insights
  • Employment Type Full Time
  • Position Type Salary
  • Requisition 1296631BR

What you'll do at

As a part of Walmart’s Customer Insights team you’ll be the voice of our customer. Why? Because Sam Walton founded our company with the belief that the customer is #1, it’s not just a belief, but our way of doing business. With the customer at the forefront, we have demonstrated the ability to create a disruptive pricing approach that changed retail forever. Now, we have significantly improved access to low prices and convenience through our commitment to a digitally enabled future. That’s where you come in.

As the Associate Director, Insights Consulting you’ll leverage consumer research and analytics to impact decision making for our emerging and accelerating our Merchandising business. You’ll consult with leaders and present recommendations based on your insights.

We’re looking for top tier candidates to help build the future of Walmart that are able to:

• Use qualitative and quantitative research skills to create
actionable insights
• Influence business partners with their ability to tell a
• Build cross functional relationships to ensure that a
consumer-centric mindset drives the development and
optimization of key business strategies.
• Leverage consultative experience and thought leadership
skills to see both the big picture and details.
• Demonstrate the ability to make recommendations based
on the consideration of consumer insights, economic
practicalities, and a long term view of managing the

Knowledge of Merchandising is a plus; Being passionate, relentlessly curious and a commitment to helping people save money and live better are mandatory.

You will make an impact by:

• Improving the lives of millions of customers by driving
customer-centric decisions across departments like Private Brands.
• Helping key stakeholders envision the future, help them
prioritize where to invest in their businesses (both
traditional and digital offerings) and designing disruptive
consumer experiences.
• Leading cross functionally and being strategically
embedded with the business as the go-to resource for a
wide range of customer concerns and solutions.
• Being a part of team that is focused, aggressive and
committed to shaping a new future for Walmart and our
140 million unique annual shoppers.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.


Minimum Qualifications

Bachelor's degree in Business Administration or related field and 4 years' experience in marketing research, data analytics, consulting, or related field OR 6 years' experience in marketing research, data analytics, consulting, or related field.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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