Temporary Training Facilitator - Customer Care

Temporary Training Facilitator - Customer Care

  • Location FORT WORTH, TX
  • Career Area Customer Service and Call Center
  • Job Function Customer Service and Call Center
  • Employment Type Temporary
  • Position Type Hourly
  • Requisition 1296224BR

What you'll do at

Delivers courses by applying adult learning techniques and blended delivery methods; rehearsing course content prior to delivery; communicating policies, guidelines, company expectations, and culture; observing participant engagement during courses; answering questions related to course content and concept application; and gathering feedback on courses.
Enhances the learner experience by ensuring the environment is conducive to learning; engaging subject matter experts to develop practical application scenarios; managing associate performance and behavior during courses; gathering feedback and reviewing results; researching, compiling, and analyzing data to recommend learning program and operational process enhancements; remaining current on course materials and facilitation best practices; implementing program improvements to course content to ensure learning objectives are met; and overseeing the maintenance and upkeep of training equipment and resources.
Facilitates learning activities by preparing materials for course delivery via blended delivery methods; utilizing learning systems to monitor, track, and report learning activities; incorporating trainee feedback and performance metric results; developing and implementing course facilitation improvements; and evaluating program effectiveness in comparison to business objectives.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Minimum Qualifications

Bachelor’s degree in Business, Human Resources, Communications, Education, or related field and 1 year’s experience in training facilitation, quality, knowledge management, contact center, retail, or related area OR 3 years’ experience in training facilitation in customer service or customer care coaching or related area.

Preferred Qualifications

2 years’ experience training in an operational or production-based environment, managing training programs, call centers

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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