UX Writer

UX Writer

  • Location SAN BRUNO, CA
  • Career Area UX Design
  • Job Function User Experience and Design (UX/UI)
  • Employment Type -
  • Position Type -
  • Requisition 1287628BR

What you'll do at

At Walmart, we’re on a mission to put technology to practical use for the customer – enabling them to shop whenever/wherever, streamlining everyday tasks, saving them time and money and, most importantly, humanizing the experience.

The UX writer plays a crucial role in this mission, crafting web and in-app copy along with transactional communications to seamlessly lead the customer through a successful, enjoyable online shopping experience.

What You’ll Do:
• Write brief, persuasive, on-task copy that engages users and facilitates understanding throughout the customer journey, e.g. homepage banners, header/subhead copy, CTAs, email, push, SMS, FAQ, etc.
• Use personas, mental models and customer insights to inform your copy
• Implement consistency in messaging across various departments or features, ensuring cohesive narratives while upholding brand voice and tone
• Adhere to Web Content Accessibility Guidelines (WCAG) in drafting and revising copy
• Proofread your work and the work of others
• Take stakeholder feedback into account, and propose alternatives as necessary
• Contribute to the team’s content repository
• Partner with content strategy and design in tracking and documenting the work flow; help build/refine a content tracking system to streamline our processes

What you’ll need:
• Familiarity with tenets of design research, interaction design and product design
• Growth mentality; receptive to feedback from stakeholders, peers and managers
• Self-motivation; able to work independently, but equally comfortable in a group environment, sharing your work with teammates
• Agility and adaptability – the priorities of an e-commerce business are ever changing


Minimum Qualifications

•Bachelor’s degree and 2+ years of writing experience, preferably customer-facing in a tech, retail or e-commerce environment.

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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