Manager, Operations

Manager, Operations

  • Location SAN BRUNO, CA
  • Career Area Supply Chain and Logistics
  • Job Function Supply Chain and Logistics
  • Employment Type -
  • Position Type -
  • Requisition 1235760BR

What you'll do at

- Perform gap analysis of all current DSV work flows and recommend process improvement.
- Partner with Merchants and vendor compliance to ensure member experience related parameters are covered in the contract.
- Work closely with DSVs to ensure that order management process is optimal and ensures fast and on-time order delivery to members.
- Define and monitor key DSV KPIs and create performance scorecards for each DSV to ensure that a robust feedback loop is enabled.
- Own NPS score for DSVs and partner with Merchants to ensure issues are resolved at high priority.
- Partner with tech teams and write business requirements to enhance/re-design tools used by DSVs to improve DSV performance.
- Ensure end to end data integrity of all DSV related data including inventory availability, item setup, order status feeds, shipment notification and all carrier data.
- Implement proactive post purchase member communication for all DSV orders.
- Partner with Reverse logistics team to enhance DSV returns experience as well as returns reduction.

Minimum Qualifications

- Bachelor's degree in a relevant field such as Industrial Engineering, Supply Chain, Management Science, Business Analytics, etc. from a top-tier institution.
- Minimum of 4 years of relevant fulltime experience, preferably in retail, eCommerce and/or Supply Chain operations.
- Expert-level Excel/spreadsheet modeling and power point skills.

Preferred Qualifications

- MBA from a top-tier institution.
- 2+ years of experience at a strategy consulting firm, investment bank, or VC/PE firms.


With more than 600 Sam’s Club locations, we offer over 47 million customers more of what they love for less. Our web-based platform is a big part of that growth. The team is focused on creating the in-club experience online. That is a big job! We’re solution seekers and innovators inspired by a commitment to provide our members increased access and greater value. The work is challenging and incredibly rewarding.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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