- Location SAN BRUNO, CA
- Career Area -
- Job Function -
- Employment Type -
- Position Type -
- Requisition 1235760BR
What you'll do at
- Partner with Merchants and vendor compliance to ensure member experience related parameters are covered in the contract.
- Work closely with DSVs to ensure that order management process is optimal and ensures fast and on-time order delivery to members.
- Define and monitor key DSV KPIs and create performance scorecards for each DSV to ensure that a robust feedback loop is enabled.
- Own NPS score for DSVs and partner with Merchants to ensure issues are resolved at high priority.
- Partner with tech teams and write business requirements to enhance/re-design tools used by DSVs to improve DSV performance.
- Ensure end to end data integrity of all DSV related data including inventory availability, item setup, order status feeds, shipment notification and all carrier data.
- Implement proactive post purchase member communication for all DSV orders.
- Partner with Reverse logistics team to enhance DSV returns experience as well as returns reduction.
- Minimum of 4 years of relevant fulltime experience, preferably in retail, eCommerce and/or Supply Chain operations.
- Expert-level Excel/spreadsheet modeling and power point skills.
- 2+ years of experience at a strategy consulting firm, investment bank, or VC/PE firms.
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.Discover Silicon Valley
Fioli Gardens, Woodside
View an art exhibit, take a nature hike, explore the historic Filoli House, or take a class at this gorgeous 654–acre property.
Get your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.
Computer History Museum
Large-scale exhibits, an acclaimed speaker series, docent-led tours and an award-winning education program bring computer history to life.
Hike or jog throughout the year on terrain dedicated to academic programs, environmental restoration and habitat conservation.
Golden Gate Park, SF
Events, attractions, meadows, lakes, and a Japanese Tea Garden provide for a true escape, without leaving the city.
The Tech Museum
This family-friendly interactive science and technology center in San Jose provides a glimpse into the most inventive place on Earth — Silicon Valley.
Santana Row - San Jose
Stylish boutiques, world-class shopping, and delectable cuisine = a San Jose shopping trifecta.
Pacifica State Beach
Learn to surf or visit the “World’s Most Scenic Taco Bell” at this 0.75 mile long crescent shaped escape, a symbol of successful habitat restoration.
Golden Gate Cemetery
This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents