Driver Engagement Manager

Driver Engagement Manager

What you'll do at

The Driver Engagement Manager is responsible for ensuring driver engagement with the Spark Delivery internal crowd source platform throughout the U.S.
In this role, you will partner with a high energy team to help build our internal crowd source delivery platform within Walmart’s Online Grocery business. You will be responsible for leading, guiding, supporting and following up on all driver engagement work streams
• Review data and visit field to gather insights into root causes of driver supply issues and implement sustainable solutions
• Ensure launch management and coordination with key stakeholders
• Design, choose, and implement the right incentive scheme in each zone/market
• Responsible for monitoring supply health and implementing engagement plus-ups or ask for acquisition plus-up
• Develop Driver welfare management - Non-monetary incentives and benefits
• Develop driver engagement tools (incentive planning/tracking, awards, newsletter, driver meetings, etc.) to promote driver retention
• Proactively review data and visit field to gather insights into root causes of driver retention issues and implement sustainable solutions
• Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

Minimum Qualifications

  • 2 years supervisory experience or experience leading cross-functional teams.
  • Bachelor s degree in Business Administration, Engineering, Operations or related field and 3 years experience in operations, project management, or related field OR 5 years experience in operations, project management, or related field.

Preferred Qualifications

  • 2 years experience implementing projects or programs in relevant area.
  • Master s degree in Operations, Engineering, Business, or related field.
  • Project Management certification.
  • Six Sigma White Belt certification.



The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.
Walmart Associate
"I focus on continual improvement. Results don’t just come, they happen from hard work and having great teams helping you along the way."
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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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