Driver Resource & Communications Manager

Driver Resource & Communications Manager

What you'll do at

The Driver Resource and Communications is responsible for SOPs, Training, and Communication for Spark Delivery stores and drivers throughout the U.S.
In this role, you will partner with a high energy team to help build our internal crowd source delivery platform within Walmart’s Online Grocery business. You will be responsible for developing program SOPs including launch checklists, playbook, end-to-end processes, FAQs, driver/call center training, and call center Knowledge Base development
• Develop new driver on-boarding process
• Streamline and improve processes with relevant teams (technology, Finance, HO process team, vendors, etc.)
• Coordinate communication for Spark Delivery Driver Operations, acquisition, training/resources, and engagement with drivers, larger delivery team, and partners including the Contact Center and DDI
• Review data and visit field to gather insights into gaps in training/resources and implement sustainable solutions
• Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

Minimum Qualifications

  • 2 years supervisory experience or experience leading cross-functional teams.
  • Bachelor s degree in Business Administration, Engineering, Operations or related field and 3 years experience in operations, project management, or related field OR 5 years experience in operations, project management, or related field.

Preferred Qualifications

  • 2 years experience implementing projects or programs in relevant area.
  • Master s degree in Operations, Engineering, Business, or related field.
  • Project Management certification.
  • Six Sigma White Belt certification.

Training/Content & Program Development/Industry/Operations/Comms

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.
Walmart Associate
"I focus on continual improvement. Results don’t just come, they happen from hard work and having great teams helping you along the way."
— Dontai, Order Specialist/Process Manager

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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