Driver Resource & Communications Manager
- Location SAN BRUNO, CA
- Career Area Merchandising and Online Operations
- Job Function Online Operations
- Employment Type -
- Position Type -
- Requisition 1215016BR
What you'll do at
In this role, you will partner with a high energy team to help build our internal crowd source delivery platform within Walmart’s Online Grocery business. You will be responsible for developing program SOPs including launch checklists, playbook, end-to-end processes, FAQs, driver/call center training, and call center Knowledge Base development
• Develop new driver on-boarding process
• Streamline and improve processes with relevant teams (technology, Finance, HO process team, vendors, etc.)
• Coordinate communication for Spark Delivery Driver Operations, acquisition, training/resources, and engagement with drivers, larger delivery team, and partners including the Contact Center and DDI
• Review data and visit field to gather insights into gaps in training/resources and implement sustainable solutions
• Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
- 2 years supervisory experience or experience leading cross-functional teams.
- Bachelor s degree in Business Administration, Engineering, Operations or related field and 3 years experience in operations, project management, or related field OR 5 years experience in operations, project management, or related field.
- 2 years experience implementing projects or programs in relevant area.
- Master s degree in Operations, Engineering, Business, or related field.
- Project Management certification.
- Six Sigma White Belt certification.
Training/Content & Program Development/Industry/Operations/Comms
"I focus on continual improvement. Results don’t just come, they happen from hard work and having great teams helping you along the way."
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All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents