Change and Problem Management Sr Product Manager

Change and Problem Management Sr Product Manager

  • Location BENTONVILLE, AR
  • Career Area Information Technology
  • Job Function Information Technology
  • Employment Type Full Time
  • Position Type Salary
  • Requisition 1180666BR

What you'll do at

  • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of Change Management best practices
  • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of Problem Management best practices
  • Develops and champions a product vision, strategy, and roadmap for Change Management and Problem Management within the ServiceNow platform in support of corporate goals and objectives
  • Oversee and effectively communicate the change control policy, process and procedures across the functional teams and leadership.
  • Support process improvement using continuous process improvement methodology.
  • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Provide ongoing support of a collaborative change management process utilizing ServiceNow.
  • Supports product implementation and deployment

Minimum Qualifications

  • Bachelor of Science and 4 years' product management experience OR Master of Science and 1 years' product management experience.

Preferred Qualifications

Firm understanding of ITIL Process guidelines, with specific focus on Service Operations, Change Management and Problem Management.
Experience performing formal root cause analysis.
Experience using ITSM tools, especially ServiceNow.
Demonstrated ability to work well with others.
Able to handle multiple assignments in a fast paced, dynamic environment.
Ability to communicate effectively and efficiently.
Must have strong work ethic, sense of urgency and a high energy level.
Self-starter: bias for action, results oriented.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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