Technical Service Manager
- Location SUNNYVALE, CA
- Career Area Information Technology
- Job Function Information Technology
- Employment Type -
- Position Type -
- Requisition 1169236BR
What you'll do at
Assist with risk and impact assessment prior to implementation to ensure the business is not affected by inadequately planned changes.
Administer CAB meetings and ensure the Change Advisory Board (CAB) is run effectively and efficiently and has appropriate levels of engagement with all stakeholders, both internal and external.
Drive changes to process and procedures to speed deployment while protecting the customer environment. Conduct and/or participate in Post Implementation Reviews.
Ensure transition into Problem Management for failed changes.
Support communication efforts, apply a structured methodology and lead change management activities
Make recommendations around continual service improvements around change management activities.
Measure the process maturity: benchmark other companies/organizations and participate in professional/industry events; gather, analyze, and report metrics related to process effectiveness.
dentify key stakeholders. Support the design, development, delivery and management of communications to them.
Automate the daily operations task through developing programs and scheduling them for periodic intervals.
Development of programs and scripts in Node.js/Angular/Java/Perl/Python. Supporting enhancements of tools used for daily operations and monitoring by programming for their continually evolving improvements.
Generating various test cases for the developments and ensuring border cases are met.
Deploying the code to production using the company wide standard tools.
As a member of the team you will be expected to work with management, peers, and customers to define and implement the technical vision of the team.
Experience with supporting Change Management
Demonstrated knowledge of service management tools like ServiceNow, BMC Remedy, Seibel.
Experience in coding C++ and / or Java. Experience in backend development in Node.js and scripts in Shell Script, Perl, Python for automation of daily tasks.
Ability to influence others and move toward a common vision or goal.
Flexible and adaptable; able to work in ambiguous situations.
Resilient and tenacious with a propensity to persevere.
Forward looking with a holistic approach.
Organized with a natural inclination for planning strategy and tactics.
Problem solving and root cause identification skills.
Able to work effectively at all levels in an organization.
Must be a team player and able to work collaboratively with and through others.
Acute business acumen and understanding of organizational issues and challenges.
Familiarity with project management approaches, tools and phases of the project
About Walmart Labs
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle in Silicon Valley. Here, you can have both.Discover Silicon Valley
Filoli Gardens, Woodside
View an art exhibit, take a nature hike, explore the historic Filoli House, or take a class at this gorgeous 654–acre property.
Get your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.
Computer History Museum
Large-scale exhibits, an acclaimed speaker series, docent-led tours and an award-winning education program bring computer history to life.
Hike or jog throughout the year on terrain dedicated to academic programs, environmental restoration and habitat conservation.
Golden Gate Park, SF
Events, attractions, meadows, lakes, and a Japanese Tea Garden provide for a true escape, without leaving the city.
The Tech Museum
This family-friendly interactive science and technology center in San Jose provides a glimpse into the most inventive place on Earth — Silicon Valley.
Santana Row - San Jose
Stylish boutiques, world-class shopping, and delectable cuisine = a San Jose shopping trifecta.
Pacifica State Beach
Learn to surf or visit the “World’s Most Scenic Taco Bell” at this 0.75 mile long crescent shaped escape, a symbol of successful habitat restoration.
Golden Gate Cemetery
This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family
- 100% coverage for in network preventative care
- Retirement Plan
- Vision Plans
- Dental Plans
- Exclusive Discounts