Technical Service Manager

Technical Service Manager

  • Location SUNNYVALE, CA
  • Career Area Information Technology
  • Job Function Information Technology
  • Employment Type -
  • Position Type -
  • Requisition 1169236BR

What you'll do at

As a Technical Service Manager of our Production Control team you will work with leading edge tools to -
Assist with risk and impact assessment prior to implementation to ensure the business is not affected by inadequately planned changes.
Administer CAB meetings and ensure the Change Advisory Board (CAB) is run effectively and efficiently and has appropriate levels of engagement with all stakeholders, both internal and external.
Drive changes to process and procedures to speed deployment while protecting the customer environment. Conduct and/or participate in Post Implementation Reviews.
Ensure transition into Problem Management for failed changes.
Support communication efforts, apply a structured methodology and lead change management activities
Make recommendations around continual service improvements around change management activities.
Measure the process maturity: benchmark other companies/organizations and participate in professional/industry events; gather, analyze, and report metrics related to process effectiveness.
dentify key stakeholders. Support the design, development, delivery and management of communications to them.
Automate the daily operations task through developing programs and scheduling them for periodic intervals.
Development of programs and scripts in Node.js/Angular/Java/Perl/Python. Supporting enhancements of tools used for daily operations and monitoring by programming for their continually evolving improvements.
Generating various test cases for the developments and ensuring border cases are met.
Deploying the code to production using the company wide standard tools.
As a member of the team you will be expected to work with management, peers, and customers to define and implement the technical vision of the team.

Minimum Qualifications

Experience with understanding client/server technologies, application management, and networking and security principles. Demonstrated knowledge of the change life cycle.
Experience with supporting Change Management
Demonstrated knowledge of service management tools like ServiceNow, BMC Remedy, Seibel.
Experience in coding C++ and / or Java. Experience in backend development in Node.js and scripts in Shell Script, Perl, Python for automation of daily tasks.

Preferred Qualifications

Exceptional communication skills, both written and verbal, excellent active listening skills, ability to clearly articulate messages to a variety of audiences and ability to establish and maintain strong relationships.
Ability to influence others and move toward a common vision or goal.
Flexible and adaptable; able to work in ambiguous situations.
Resilient and tenacious with a propensity to persevere.
Forward looking with a holistic approach.
Organized with a natural inclination for planning strategy and tactics.
Problem solving and root cause identification skills.
Able to work effectively at all levels in an organization.
Must be a team player and able to work collaboratively with and through others.
Acute business acumen and understanding of organizational issues and challenges.
Familiarity with project management approaches, tools and phases of the project

About Walmart Labs

Imagine working in an environment where one experiment can catapult an entire industry toward a smarter future. That’s what we do at Walmart Labs. We’re a team of 5,000+ software engineers, data scientists, designers and product managers within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and our enterprise operates.

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All the benefits you need for you and your family

  • 100% coverage for in network preventative care
  • Retirement Plan
  • Vision Plans
  • Dental Plans
  • Exclusive Discounts

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