Senior Service Manager

Senior Service Manager

  • Location BENTONVILLE, AR
  • Career Area Business Operations
  • Job Function Business Management
  • Employment Type Full Time
  • Position Type Salary
  • Requisition 1161586BR

What you'll do at

The Sr. Technical Service Manager is responsible for coordinating the processes and activities that focus on problem identification, root cause analysis, incidents avoidance, and the completion of associated error resolution tasks of problems resulting from incidents in the production environment. Work closely with cross-functional teams to identify and report on incident trends and drive proactive efforts to prevent problems from occurring. Interface with infrastructure teams to highlight key issues and initiate error resolution activities.
Determine the availability and customer impact for incidents and effectively communicate awareness, issues, trends, and status to the company stakeholders and leaders. Increase visibility and communication of problems to leadership. Initiate and drive stakeholder meetings to achieve positive end results. Explore new programs that help reduce availability and financial impact to ecommerce customer journey flows.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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