Senior Policy and Operations Manager, Anti-Counter...

Senior Policy and Operations Manager, Anti-Counterfeit, IP

  • Location SAN BRUNO, CA
  • Career Area Legal, Compliance and Ethics
  • Job Function Ethics
  • Employment Type -
  • Position Type -
  • Requisition 1159000BR

What you'll do at

The Senior Policy and Operations Manager, Counterfeit (Intellectual Property) is responsible for the creation and enforcement of intellectual property (IP) policies as well as the management of the IP & Anti-Counterfeiting Operations team.

In this new role, the Sr Manager will be accountable for mitigating risks attached to Counterfeit of Intellectual Property claims and reports received from internal and external stakeholders and partners as well as optimize and scale the technology platform used to process these reports.

The position will report into the Director for Trust & Safety Operations and will partner with the Trust and Safety, Legal, Customer Support, Merchants, Corporate Affairs and Technology teams.

This position must also cultivate an environment where the candidate respects and adheres to company standards of integrity and ethics while developing and leveraging internal and external partnerships and networks to maximize the achievement of business goals.

• Enhance and scale the existing Trust & Safety infrastructure (people, process and product) to deal with IP risks in the most efficient manner to minimize legal exposure

• Provide training, define, communicate and uphold operating standards for the team as required

• Generate insights and create adequate reporting for all internal stakeholders

• Build and implement an outreach program for IP industry stakeholders and brand owners in support of Trust & Safety and business goals

The ideal candidate will be highly customer focused. The position requires a hands-on, entrepreneurial style, to become personally involved to whatever degree necessary to manage functional responsibility and key relationships. We are looking for a cross-functional team player who drives hard, operates with a sense of urgency, can handle controversy, and makes decisions firmly and objectively.

Minimum Qualifications

- 7 years’ experience in risk and fraud management, policy creation, Intellectual Property or Anti-Counterfeiting investigation and enforcement

- Strong management skills; sets clear priorities and performance goals for the team and eliminates barriers to the team’s success.

- Proven results of balancing due diligence while delivering fast outcomes that customers love.

- Smart, organized analytical thinker, with the ability to perform detailed analysis of numerous metrics.

- Skill set requirements are as follows: facilitation, leadership, portfolio management and execution, communication with diverse audiences and stakeholders, at all levels, including senior executives and customers

- Strong verbal and written communications skills with people at a variety of levels.

Preferred Qualifications

- Experience operating in a fast-paced, rapidly changing environment with matrixed reporting and while relying on others.

- Familiarity with the eCommerce customer experience, site and business.

- Experience working with external stakeholders, industry partners, and government regulators.


The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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