Specialist III-GSS

Specialist III-GSS

  • Location BENTONVILLE, AR
  • Career Area Administrative and Support Services
  • Job Function Administrative and Support Services
  • Employment Type Full Time
  • Position Type Hourly
  • Requisition 1156811BR

What you'll do at

Provides customer service by responding to and resolving customer questions and issues; clarifying information and processing documents to customers; creating document tracking requests for customer inquiries; routing issues to correct department for resolution; retrieving documentation for internal and external customer request; and updating management team about significant customer issues.
Contributes to quality control by reviewing documentation for accuracy and adherence to Walmart business rules; adhering to all legal and regulatory requirements to ensure compliance; notifying management of quality issues or concerns; and sharing process improvement recommendations.
Supports document processing and data management by retrieving information activity from financial systems; recording and ensuring data matches subsidiary ledgers; identifying process improvement opportunities; entering data for payments, deductions, reimbursements and journal entries; copying, organizing, and storing documents and reports; verifying customer information in systems; identifying priorities, deadlines, and expectations; and escalating expectations and recommendations when necessary.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Preferred Qualifications

Minimum Qualifications
Judgment: Make effective choices – uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.
Planning and Improvement: Plan for and improve work – accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required.
Execution and Results: Get results – makes sure work is done correctly. Work on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner.
Customer/Member Centered: Serve the customer/member – shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve customer/member requests.
Influence and Communicate: Share information – listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner.
Ethics and Compliance: Perform to ethical standards – follows company policies and procedures. Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly.
Adaptability: Adapt – adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback.

Additional Preferred Qualifications
Bilingual (English/Spanish)

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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