Manager, Digital Customer Experience
- Location SAN BRUNO, CA
- Career Area Merchandising and Online Operations
- Job Function Online Operations
- Employment Type -
- Position Type -
- Requisition 1135847BR
What you'll do at
• Create the next generation of rapid fulfillment offerings through informed data analysis
• Manage competing priorities and deliver strategic guidance to the Product organization
• Lead multi-team discussions about trade-offs and potential impact
• Develop digitally native solutions that drive omnichannel experiences
• Deliver solutions! Own the execution end to end. See the project through a 4000+ store launch
• Understand future capabilities of the market and articulate how the business must adapt to serve them
• Form deep knowledge of our site, platform, and communications. Let us know why customers love us and what makes them pull their hair out!
• Plan site activities with inputs from operations and technology leaders. Stays informed on key business initiatives and strategy for Jet.com, Walmart.com and stores.
• Ensure operational objectives are communicated to cross-functional business partners and external partners to raise awareness of business performance
- 2 years supervisory experience or experience leading cross-functional teams.
- Bachelor s degree in Business Administration, Engineering, Operations or related field and 3 years experience in operations, project management, or related field OR 5 years experience in operations, project management, or related field.
- 2 years experience implementing projects or programs in relevant area.
- Master s degree in Operations, Engineering, Business, or related field.
- Project Management certification.
- Six Sigma White Belt certification.
• Proven track record of success in working for larger companies as well as startups
• Outcome oriented - not reactionary; able to articulate the desired outcome and work collaboratively to create a path to achieve it
• Strong execution sense - can envision a world different than the status quo with the ability to articulate a clear path to get there
• Self-motivated, with excellent written and verbal communication skills
• Not hesitant to get hands dirty and do whatever is necessary to ensure success
"We advocate for our customers, provide opportunity to our employees, and support efforts that better the lives of millions of people."
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.Discover Silicon Valley
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All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents