Senior Manager, Creative Operations

Senior Manager, Creative Operations

What you'll do at

This position is responsible for the production and operations of the Creative department, and leading a team of production professionals.

Essential Functions:
•Lead a large team of producers and traffic managers.
•Serve as the liaison between the department and the teams the department serves.
•Ensures quality, on-time and on-budget creative asset production.


Responsibilities:
•Oversees the management of Marketing Creative projects by collaborating with cross-functional teams to identify and prioritize project objectives; providing strategic input; serving as a liaison between project teams and external agencies; reviewing and interpreting project analysis; collaborating with leadership to identify and resolve program issues; and ensuring project alignment with brand standards, guidelines, and business goals. Provide regular communications between the various Creative teams and cross-functional partners, to provide strong team representation and set proper expectations.
•Manages and monitors project resource utilization and capacity within Creative by estimating portfolio scope and capacity; assisting with integrated portfolio forecasting and planning; and collaborating with creative leads to prioritize projects and resolve capacity and resource issues.
•Support the Director of Creative Operations on strategy for achieving productivity, efficiency, volume and velocity targets, as well as meeting/exceeding retention goals.
•Assists in managing the operational budget for the department.
•Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
•Oversee the development of training materials and guides as needed, including thoroughly documenting all processes and procedures.
•Responsible for improving and evolving the overall Creative efficiency.
•Establish and maintain key relationships with cross-functional teams.
•Act as the known contact for all requested services outside of the established production workflow.
•Take ownership for quality execution of all projects undertaken by the team.
•Work with Retail and Marketing teams on quarterly and annual planning for production.
•Establish and maintain key relationships with creative, content and marketing agencies, talent and external partners to ensure the team stays on top of industry trends and best in class talent and technologies.
•Knowledge of past, current and next generation industry approaches to production and creative development.


  • Drives the execution of multiple business plans and projects
  • Enhances the productivity of Creative Operations
  • Ensures business needs are being met
  • Leads the management of team resources and expenditures for marketing programs, projects, and initiatives
  • Manages and monitors project resource utilization and capacity within Creative Marketing
  • Oversees the management of marketing projects
  • Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity
  • Provides supervision and development opportunities for associates

Minimum Qualifications

•3 years of experience as a people manager.
•3 years of experience managing cross-functional teams.
•5 years of experience as a project manager, coordinator or in a related role.
•5 years of experience managing vendor contracts and relationships.
•5 years of experience in producing creative for websites, print, other media channels and vehicles.
•3 years of experience in eCommerce and/or retail environment.
•Bachelor’s Degree or equivalent experience.
•Excellent leadership and team (including matrix) leadership skills.
•Excellent soft skills (influencing, persuasion and communication) and proven relationship-building skills.
•Organized, methodical and understands complex processes and business needs.
•Thrives, excels and remains calm in an extremely fast-paced and high-volume production environment.
•Prior editorial, design, video, photo or print production experience.
•Understanding of the creative process.


  • Bachelor's degree in Business, Communications, or related field and 4 years experience in project management, marketing, or related field OR 7 years experience in project management, marketing, or related field.

Preferred Qualifications

•Prior customer care experience.
•Prior office administration or other administrative experience.
•Understanding of web development & process.
•Understanding of site photography & imagery.
•Understanding of site management/site merchandising.
•Experience leading multiple teams.


  • 2 years experience managing budgets.
  • 3 years experience in digital creative or related field.
  • 3 years experience managing cross-functional teams.
  • 3 years experience managing vendor contracts and relationships.
  • 3 years of supervisory experience.
  • Master's degree in Business Administration or related field.
  • Project Management Institute (PMI) certification.

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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