Director, Product Management -- Customer and Data ...

Director, Product Management -- Customer and Data Solutions

  • Location SAN BRUNO, CA
  • Career Area Product Management - Technology
  • Job Function Product Management - Technology
  • Employment Type -
  • Position Type -
  • Requisition 1118658BR

What you'll do at

What you'll do
The Walmart Global eCommerce team is responsible for building and enhancing the next generation global eCommerce capabilities for our rapidly expanding customer base. Given the unique scale, depth and breadth of Walmart’s product catalog and consumer data, many of our data and marketing technology solutions must be developed internally. This role will be responsible for setting up programs and processes to provide support, solutions and training for these tools and the attendant data shared and collected.

As Director of Product Management -- Customer and Data Solutions, you will be responsible for “customer success” where the customers are often internal stakeholders across a wide array of functions. You will have direct input toward which solutions the vertical product and engineering teams prioritize and which can be solved by other means.

This role will also drive strategy and decisions relative to data governance. Walmart strives to have a balance of providing the most relevant and efficient solutions for our customers but also respect and adhere to proactive and transparent privacy and preference selections.

We are a high-performance team looking for others who will challenge us to become even better. Come join an organization where you’ll have the opportunity to contribute significant impact by solving problems at a scale available to only a few entities in the world. At Walmart eCommerce, the products you create are only bound by the scope of your imagination.

Responsibilities
●Services and solutions lead for a wide array of marketing and data tools.
●Ensure progress toward smaller number of customer incidents and quicker resolution across a broad range of solutions.
●Build and train team of product managers who will function as front line “technical account managers”.
●Record and manage data shared with partners, vendors and all participants in the marketing technology ecosystem. Establish best practices for all tagging and tracking solutions.
●Ensure customer satisfaction via proactive communication, building trust-based relationships and timely, pertinent solutions.
●Manage relationships and stakeholders across geographically distributed teams.
●Ability to prioritize competing data initiatives and communicate with precision.
●Lead, drive consensus and deliver in a matrixed organization with multiple stakeholders.
●Ultimately, drive user satisfaction and results across teams, functions and tools in a systematic, thorough and scalable fashion.

Minimum Qualifications

●Experience in leading teams in the fields of customer success, ad ops, solutions engineering (or similar).
●Ability to drive teams toward a shared vision with velocity and possess an indomitable bias toward action in the face of ambiguity.
●Bold. High tolerance for risk; low fear of failure.
●Impeccable and diligent communicator, high customer empathy and ability to influence solutions in a large organization.
●Experience with data regulation, customer privacy, data-sharing contractual language and related negotiation.
●Able to manage multiple projects and priorities in a fast-paced environment.
●Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners.
●Ability to quickly establish credibility with software engineers and architects (C.S. degree or equivalent experience).
●Ability to cater messages to audience including all levels of the organization (from executives to software engineers at implementation level).
●Comfortable defining and owning the accountability related to a portfolio of work which contains both incremental gains and game-changing big bets.
●Experience driving large cross-organizational projects with technical and non-technical stakeholders.
●Understanding the data underpinnings of what it takes to personalize experiences on the web (cookies, tying outbound marketing to adaptive experiences, tracking user state, etc.).
●Business curiosity possibly expressed via an MBA.

Preferred Qualifications

●Computer Science degree or equivalent work experience.
●Hands on work leading technical account management, customer success or ad ops teams.
●Experience with eCommerce, AdTech or marketing technology is a big bonus.

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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