Product Analyst, Voice of Customer

Product Analyst, Voice of Customer

What you'll do at

Position Responsibilities:
* Explore customer feedback and data for customer experience particular to Walmart.com
* Triage, investigate and remediate customer impacting issues
* Prioritize production issues, communicating business impact, and providing status updates to stakeholders.
* Act as a liaison between customer support, engineering and product teams.
* Analyze business problems using data from internal and external sources
* Conduct exploratory data analyses to generate hypotheses and identify patterns
* Conduct detailed root-cause analyses and data-mining around customer issues and VOC
* Provide actionable insights and innovative business recommendations to product managers to influence strategy and performance of Walmart products
* Drive resolution and prioritization of ad-hoc requests across cross-functional partners

Minimum Qualifications

* Bachelor’s degree in CS or Business Administration
* 2-3 years of relevant work experience (business analyst, customer experience, product manager, QA/Engineering roles)
* Excellent written and verbal communication skills
* Excellent Powerpoint, data visualization and data story telling a must
* Strong SQL skills (Teradata and Hadoop a plus)
* Strong personal work ethic and initiative
* Ability to build strong cross-functional relationships with external departments and leadership
* Attention to detail

Preferred Qualifications

* Experience with Tableau or similar BI platform to develop reports/dashboards (R, Python, HIVE a plus)
* Tealeaf experience (Omniture, A/B testing tools a plus)
* Ecommerce industry experience

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.
American Made
"The people you work with are ready to help without hesitation to make sure you succeed, it’s just part of the culture."
— Shelby, Project Analyst

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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