Associate Manager, Operations

Associate Manager, Operations

  • Location SAN BRUNO, CA
  • Career Area Supply Chain and Logistics
  • Job Function Supply Chain and Logistics
  • Employment Type -
  • Position Type -
  • Requisition 1026666BR

What you'll do at

- Returns and Root Cause Analysis: Addresses product and operational root cause drivers of returns within division. Conducts analyses to identify products with highest percentage of returns and analyzes reasons for/cause of returns. Researches third party services to help reduce returns. Holds discussions with merchants and suppliers to implement adjustments to drive enhancement and improvement to reduce return rates. Inspects returned merchandise to avoid fraudulent returns. Tracks KPIs and key performance metrics.
- Quality and Operational Performance to Limit/Reduce Returns: Conducts site visits of fulfillment centers to ensure acceptable quality control standards are met. Tracks carrier and vendor returns performance and ensures all actions are completed in accordance with policies and procedures and aligned with customer commitment. Identifies products historically prone to damage and facilitates transit testing with vendors.
- Collaboration: Collaborates with internal partners to understand root cause drivers in each specific area (e.g., Category Management, suppliers) and implement solutions for improvement.

Minimum Qualifications

- Bachelor’s degree in Supply Chain or Business OR 2-4 years experience in Supply Chain or related field
- Proficient in MS Excel

Preferred Qualifications

- Master’s Degree in Supply Chain or related field
- Proficient in SQL, MS Access, Tableau, and Visual Basic


The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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