Technician IV-ISD

Technician IV-ISD

  • Location BENTONVILLE, AR
  • Career Area Customer Service and Call Center
  • Job Function Customer Service and Call Center
  • Employment Type Full Time
  • Position Type Hourly
  • Requisition 1008012BR

What you'll do at

  • Completes work assignments and priorities
  • Complies with company policies, procedures, and standards of ethics and integrity
  • Identifies trends, including trends in escalations, to support continuous improvement
  • Manages and resolves customer incidents, requests, and escalations received through various communications (for example, phone calls, email, system software, walk-ups)
  • Troubleshoots and resolves complex issues (for example, run commands at controller level, root access to servers to make changes, configure changes)

Preferred Qualifications

  • 1 year s experience using basic word processing and email software (for example, Word, Outlook).
  • 1 year s professional experience working in information technology or related field.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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