International Content Manager, UX

International Content Manager, UX

  • Location SUNNYVALE, CA
  • Career Area UX Design
  • Job Function User Experience and Design (UX/UI)
  • Employment Type -
  • Position Type -
  • Requisition 1007281BR

What you'll do at

At Walmart, we strive to create useful and delightful user experiences that empower our customers to save money and live better. Our vision is to keep innovating in digital commerce and create products that are relevant for local markets without losing our brand personality. Our design teams include UX leaders, content strategists, researchers, architects and designers who build engaging customer experiences and apps.

In crafting engaging user experiences, we value Content as an integral part of the process. Our focus is to have clean copy with consistency in tone and voice to create seamless user experiences. By having products that are easy to use, understand and relate, we contribute to build trust and credibility, and increase user consideration and conversion in international markets.


WHAT WE WANT
As a Content Manager sitting within the Design team, you will be working with teams in Sunnyvale but also in Mexico, Canada, India and UK. We are looking for someone with experience working with international teams, who strongly values diversity and team collaboration.

We want your expertise to align content goals across those markets: tone, voice, brand and general look and feel. For that, you will start an early collaboration in product creation, partnering with different stakeholders such as Content Strategists, Product Managers, Business Leaders, UX Designers or Researchers. You advocate strongly for Content as a key partner for successful products.

You will use your knowledge of the UX process (research, conceptual design, testing) to help define customer needs. Then you will collaborate with your content team to develop tone and voice for content across 11 platforms.

As a Content leader you will hire, mentor and manage Content Strategists from three international markets, facilitate their requests and define a convenient workflow. You will also support them by creating a work process and setting goals, timelines and expectations. You will need to track performance and share best practices throughout the organization.

Because you will have an overview of different markets across platforms, you will manage and update all reference materials, such Style Guides, Glossaries and Translation Memories.

Minimum Qualifications

  • Excellent written and verbal communication skills – English and Spanish.
  • 8+ years of working experience with content on web or mobile UX.
  • 3+ years of experience in managing a content strategy team, with an ability to be still hands-on.
  • A natural leader with excellent personal skills.
  • BA/BS degree or equivalent education in English, Journalism, Technical Writing or equivalent experience.
  • Portfolio showcasing an experience across different UX content types such as user interfaces, microcopy, education message, direct or transactional emails and style guides.
  • Familiarity with accessibility standards and how to write for screen readers.
  • Problem-solving skills, user empathy and business acumen.
  • Experience in building and maintaining a content standard guide in a large cross-functional team environment.
  • Great understanding of constraint and opportunity that technology creates.

Preferred Qualifications

Experience in commerce-relevant domain would be a big plus.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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