Senior Manager, Operations – Customer Data and Ide...

Senior Manager, Operations – Customer Data and Identity

  • Location BENTONVILLE, AR
  • Career Area Business Operations
  • Job Function Business Operations Management
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD2124677

What you'll do at

Position Summary...

We are seeking a Senior Manager of Operations, for the Customer Data and Identity team. This role is responsible for driving operational excellence, ensuring alignment across the organization, and facilitating the execution of business priorities. The ideal candidate will possess exceptional organizational and leadership skills, with a strong focus on managing the cadence of key meetings, decision-making processes, and cross-functional initiatives.

What you'll do...

Strategic Planning ; Execution:

  • Collaborate with the leadership team to develop and implement strategic objectives.
  • Translate strategic goals into actionable plans and ensure consistent progress.

Rhythm of the Business Management:

  • Establish and maintain the operating cadence of the organization, including executive reviews, planning sessions, and business updates.
  • Drive agenda setting, goal tracking, and follow-ups for leadership meetings.
  • Ensure timely and effective decision-making by providing relevant data and insights.

Operational Excellence:

  • Monitor key performance indicators and operational metrics to assess organizational progress.
  • Identify and address gaps in operational effectiveness.
  • Lead cross-functional projects that drive business impact.

Stakeholder Management:

  • Act as a liaison between the executive leadership team and key internal and external stakeholders.
  • Facilitate effective communication and collaboration across departments.

Advisory Support:

  • Provide counsel and thought partnership to the [Executive Leader] on business priorities and challenges.
  • Prepare briefings, reports, and presentations for executive-level discussions.

Youll sweep us off our feet if

  • You are a good communicator and can write
  • You are passionate about solving complex challenges.
  • You are data-driven in spirit and execution.
  • You can influence and build consensus by bringing thorough business analysis, both qualitatively and quantitatively.
  • You are good at managing business programs, keeping things on track and elevate where needed
  • You have domain knowledge in retail, eCommerce, and technology.
  • You thrive in complex and matrixed organizations.

Qualifications

  • Bachelors degree required.
  • Ideally 3+ years of experience in retail, store, or Omni environment.
  • 5+ years developing product strategy and managing product development in corporations
  • Strong and proven ability to influence internal stakeholders

The Customer Data ; Identity organization is enabling Walmart to better understand who the Walmart customer is. At the same time, we are ensuring streamlined processes, security, scalability, regulatory compliance and best in class customer experience.

Benefits ; Perks:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
 

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – “ By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Hoboken, New Jersey US-10279:The annual salary range for this position is $108,000.00-$216,000.00

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Sunnyvale, California US-08479:The annual salary range for this position is $117,000.00-$234,000.00

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Bentonville, Arkansas US-09401:The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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