Develop and drive optimization strategies for eDiscovery and Information Goverance processes by identifying and integrating best practices and standards; drives program metrics; evaluates and drives implementation of optimization plans; and evaluates resource effectiveness and efficiency.
Oversee and drive customer service and strong partnerships with key stakeholders across the organization; oversees program delivery alignment; conducts quarterly business reviews with vendors and customers; and addresses high level concerns with vendor performance.
Drive delivery and business expectations for technical programs by evaluating the ongoing effectiveness of current plans, programs, and initiatives; oversee and evaluate program processes and delivery; and develops program and process optimization strategies.
Provides overall direction by analyzing program objectives and customer needs; developing, communicating, building support for, and implementing new strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
8 or more years experience managing multi-disciplinary eDiscovery and Information Governance projects
Project Management Professional (PMP) certification
Certified Fraud Examiner (CFE) credential
Information Governance Profession (IGP) credential
Certified Information Privacy Professional (CIPP) credential
Relativity Certified Administrator (RCA)
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor of Science and 7 years' technical program management experience OR 11 years' technical program management experience. 2 years supervisory experience
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.