Lead Member Service Supervisor

Lead Member Service Supervisor

  • Location UTICA, MI
  • Career Area Customer Service and Call Center
  • Job Function Customer Service and Call Center
  • Employment Type Regular/Permanent
  • Position Type Hourly
  • Requisition WD36149

What you'll do at

Provides Member Service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns while promoting products and services. Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management. Provides direction and guidance to Front-End Associates on Member Service approaches and techniques to ensure Member complaints and issues are resolved within Company guidelines. Operates hardware such as cash registers or related equipment, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types. Assists management with the supervision of Associates on the Front-End by assigning duties to Check out Supervisors (COS), developing and communicating goals, teaching and ensuring compliance with Company policies and procedures, supporting the Open Door Policy, and conducting daily meetings. Participates in the hiring, recruiting, scheduling, training, coaching, and evaluating the COS team and ensures the hiring, recruiting, scheduling, training, coaching, and evaluating of all Cashiers, People Greeters, and Cart Associates. Ensures the maintenance of cash registers and lanes and reduces shrink by supervising the stocking of register supplies and filling of box bins and enforcing Company policies and procedures for identifying concealed merchandise. Ensures carts and flatbeds are available and organized, parking lot is clean and well maintained, cart retrieval equipment is properly and safely utilized, and that Members are assisted with transporting items. Communicates and explains Membership types, programs, and benefits to current and prospective Members to assist with account decisions, build Membership levels, encourage renewals, and promote the value of Sam's Club products and services. Ensures Member refunds and exchanges are performed in accordance with Company policies and procedures and that returned merchandise is sorted, secured, and returned to the appropriate Department. Ensures Front-End presentation is maintained in accordance with Company policies and procedures, claims and returns are properly handled, area is zoned, merchandise is arranged and organized, opening and closing procedures are followed, and damages and potential shrink issues are identified. Ensures Company and legal policies and procedures for Tobacco and Liquor sales are followed by monitoring merchandise security, signage maintenance, Member identification verification, and completion and maintenance of paperwork, forms, and required documentation (where applicable). Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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