Supports and leads User Experience research strategy and innovation by evaluating the current competitive landscape for compelling customer experiences; analyzing future trends and forecasts in related fields; constructing compelling artifacts outlining present conditions and proposed solutions; and presenting information within and across the organization to gain strategic alignment and encourage change.
Leads Associate Research Designers and Researchers in day-to-day User Experience research methodology and principles by providing guidance on project-based design tasks; and creating educational research modules for the User Experience practice curriculum.
Supports the continuous improvement of and leads the creation of user experience tools, documentation, and processes by maintaining holistic viewpoint when tackling project decisions; defining solutions frameworks from a scalable and global viewpoint; contributing to the evolution of site standards; collecting feedback and industry research standards; and providing recommendations.
Manages user experience research, prototyping metrics, and usability testing specification writing projects by proposing and leading project definition activities; working with other project team members to define methods to be used, including competitive audits and secondary research; driving the creation of designs, prototypes, and specifications that will advance the company's merchandising, business, marketing, and branding objectives; presenting designs to project and business teams for review; working with Engineering leads to determine the effectiveness of validation solutions; producing detailed research documentation standardization and other specifications required to implement design findings; working with product manager and team to define documentation scope; reviewing project product requirements document (PRD) to ensure correct translation of research; and providing quality assurance (QA) feedback to and consultation with HTML, Engineering, and Product Management teams prior to launch.
Creates the user experience research methodology outlines (for example, qualitative or quantitative approach plans, usability guidelines and testing parameters) for complex and comprehensive initiative-level projects by leading project research definition activities; defining methods to be used, including competitive audits and secondary research; driving creation of research approaches and specs that will advance the company's merchandising, business, marketing, and branding objectives; presenting usability findings or research outcomes to project and business teams for review; and working with Engineering leads to determine the effectiveness of solutions.
The ideal candidate will have the following:
At least 1 year professional experience managing or supervising UX researchers
More than 5 years professional experience working with product teams and UX designers on software interfaces
Masters degree in Social Sciences, HCI, Cognitive Psychology or similar areas
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor Degree and 2 years' design experience OR Masters Degree and 1 year's design experience OR 4 years' design experience
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Consumer Software Development, Consumer Software Development - Mobile, eCommerce, Testing Technologies, User Experience or Interaction Design