General Merchandise Manager - Sam's Club Management

General Merchandise Manager - Sam's Club Management

  • Location WATERLOO, IA
  • Career Area Business Operations
  • Job Function -
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD25973

What you'll do at

Increases and promotes quality of Member experience and engagement by ensuring appropriate service levels and effective merchandise presentation (for example, accurate and competitive pricing, proper signing, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community) are fulfilled in assigned areas (for example, Home, Apparel, Technology, Entertainment, Office, Jewelry, Tire and Battery Center, Fuel); modeling, enforcing and providing guidance to associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved within Company guidelines and standards. Manages Facility operations (for example, Home, Apparel, Technology, Entertainment, Office, Jewelry, Tire and Battery Center, Fuel) by ensuring asset protection, inventory control, Member service, safety, and compliance procedures in each area as part of daily assigned duties are followed; and communicating and collaborating with other Managers and Associates about Facility operations, Club maintenance, merchandising, and Company direction. Drives sales and creates budgets for sales, expenses, and wages in assigned areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels; budgeting and forecasting sales; assessing economic trends and community needs; monitoring club indexing; ensuring budgeted numbers are achieved; and ensuring department staffing levels are within company guidelines. Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as a good member of the community. Works as part of the management team to ensure all opening and closing procedures are followed by collaborating with opening and closing managers to ensure a smooth transition from day to night operations; discussing merchandising opportunities, scheduling concerns, associate issues, any issues needing to be escalated, additional resources needed; and reviewing any special opening or closing instructions or information. Ensures compliance with Company and legal policies, procedures, and regulations for a facility by analyzing and interpreting reports; implementing and monitoring loss prevention and safety controls; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans; and providing direction and guidance on executing company programs and strategic initiatives. Models, enforces, and provides direction and guidance to associates on proper member service approaches and techniques to ensure member needs, complaints, and issues are successfully resolved within company guidelines and standards. Oversees and enforces the execution of food safety standards, cold chain compliance and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation and recalls on stocked merchandise. Ensures membership growth by improving the member experience; building member relationships; making business visits; requesting club of the community merchandise; and training and scheduling member service associates. Ensures proper personnel procedures are followed for selection and recruiting, record retention, and training as required by Company policy and local, state, and federal laws and regulations. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Associate's Degree OR 1 year’s supervisory experience; OR 3 years’ military experience. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Merchandising, Recruiting, Supervising Associates, Talent Development

Minimum Qualifications

Minimum Qualifications: Associate's Degree OR 1 year’s supervisory experience; OR 3 years’ military experience.

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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