Principal, Software Engineer

Position Summary...

What you'll do...

Are you passionate about pioneering cutting-edge technology, including GenAI, that can revolutionize customer service experiences? Do you dream of creating innovative systems and products that will shape the future of customer service at the Walmart scale?    

As a Principal Software Engineer, you will play a pivotal role in designing, developing, and implementing software products that help hundreds of millions of Walmart customers resolve their contacts, save time and money.  

About Team: Customer Care Technology
The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.

What you'll do:

• Collaborate with cross functional teams including business, product and other software engineers to understand the business problem, review business requirements, draft technical requirements, scope, design, develop, test, and deploy services and systems. 
• Lead your team in performing design and code reviews, improving operational excellence to ensure high quality, high availability, scalable and performant systems.  
• Creating scalable applications that solve complex real world problems.  
• Expertise in a number of layers in the tech stack, from front-end development to back-end services and data platform.  
• Learn and develop expertise in GenAI development, applying GenAI technology in customer care products.  

What you'll bring:

• At least 8+ years of relevant industry experience in building highly available systems.  
• Demonstrated end-to-end ownership from inception to deployment of complex project in production. 
• Effective problem solving skills, ability to make design trade offs, balancing the long-term "big picture" and short-term implications of design decisions.   
• Expertise in service oriented architecture.   
• Expertise with Relational and/or NoSQL Database.  
• Experience with CI/CD and operational excellence best practices.  
• Effective communication and collaboration skills, including consensus building, conflict resolution, influence and persuasion skills.  
• Mentoring/coaching junior engineers in technical problem solving and career advancement.   
• Preferred but not required: experience in launching successful GenAI based software products.   

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed.  We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.  
Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey. 

Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $132,000.00-$264,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and5 years’ experience in software engineering or related area.
Option 2: 7 years’ experience in software engineering or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

10500 Ne 8Th St, Bellevue, WA 98004, United States of America