Enhances the network infrastructure by monitoring network performance via available network tools; writing change control installation plans; installing network hardware; assisting team members with network changes; working with suppliers and senior team members to review system performance; identifying and recommending improvements to network alerts and monitors; recommending improvements to documented procedures; assisting in network design; assessing potential network problems and identifying solutions; and conducting audits on network rules, alerts, and monitors on a scheduled basis.
Manages small projects by assuming ownership of project deliverables; delegating tasks to other team members; ensuring the completion of project tasks assigned to team members; managing groups of tasks associated with large projects; completing project documentation in accordance with program management office guidelines; sharing project management knowledge with team members; participating in customer meetings; representing projects to the area project council; and updating customers and management on project status.
Participates in setting the technical direction for the team by making recommendations; providing input in the development of technology roadmaps; assisting senior team members in gathering business and technical requirements to support new network implementations; participating in the evaluation of supplier products; implementing best practices; and informing senior management of impactful issues.
Resolves network infrastructure issues and problems by troubleshooting and diagnosing problems; providing network support; taking corrective action to address performance problems; supporting large-scale, cross-department production issues; resolving support problems in a timely manner; providing updates to customers, project leads, and management team on problem resolution status; and driving supplier participation during problem resolution.
Communicates and collaborates with others by bringing well-defined topics to team meetings for discussion; gathering input from team members on decisions; and engaging in consistent dialogue with internal and external customers.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor of Science OR 2 years network engineering experience or Master of Science
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Care, Customer Service, Information Technology, Project Management, Retail Software Programs, Support, Troubleshooting
Information Technology - CISCO Certification - Certification