Senior Resolution Coordinator

Senior Resolution Coordinator

  • Location DRAPER, UT
  • Career Area Business Operations
  • Job Function Business Services
  • Employment Type Regular/Permanent
  • Position Type Hourly
  • Requisition WD1694789

What you'll do at

Position Summary...

What you'll do...

We are currently looking for candidates located in the states listed: AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WY 


If you are not currently located in one of the identified states, your application will not be considered for this position. Please review other positions on the Career Portal that interest you. 


At Walmart we are always “Happy to Help” 

We Invest in You!  

At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding expectations, building relationships, and providing individual and team recognition. 


The primary function of this position is to provide customer service and technical support to sellers whose products are sold in Walmart’s online store. We store and fulfill the seller’s orders through Walmart Fulfillment Centers to ensure a vast assortment and faster delivery. 


A typical day may include: 

Assisting with product descriptions 

Resolving damaged or incomplete shipments  

Provide order status updates 

Technical troubleshooting 


Availability needed for this position: 

Training is from Monday – Friday, 8AM-4:30 PM MST for 4-5 weeks. 

This is a full-time position with hours of operation being 5AM-10PM MST, 7 days per week. Your schedule will fall between these hours of operation.  


Work environment 

Work from home, 100% remote 

Must be able to provide a distraction free work environment free from background noise  

Must be able to provide reliable high-speed internet  


Associate Benefits: Based on eligibility by position and other terms and conditions of the plan documents 

Multiple health plan options, including vision & dental plans for you & dependents 

Matching 401K 

Stock Purchase Plan 

Education Assistance 

Associate discount 

Paternal leave 

Paid time off for vacation, illness 

Short term and long-term disability 


Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
6 months experience with basic computer processing/data entry software.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

In retail, contact center operations, or a related area

Primary Location...

12884 S FRONTRUNNER BLVD, DRAPER, UT 84020-5486, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see

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