Specialist IV - Global Shared Services

Specialist IV - Global Shared Services

  • Location BENTONVILLE, AR
  • Career Area -
  • Job Function -
  • Employment Type Regular/Permanent
  • Position Type Hourly
  • Requisition WD1247017

What you'll do at

Position Summary...

What you'll do...

Provides customer service by responding to and resolving customer disputes and ad-hoc questions requiring moderate to highly complex research; collaborating with customers to escalate inquiries and provide status updates and guidance to management; communicating with customers via verbal and written communication; negotiating resolution of disputes; preparing and providing data for customers; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.

Supports document processing and data management by validating data for issue resolution by using in-depth analytics reviews across multiple systems; calculating and entering transactions that affect financial statements; completing complex research to obtain reimbursement or recoupment of funds; conducting legal and compliance research and contract vetting; reviewing and researching general ledger, financial statements, and transactional system inputs to identify and resolve transaction discrepancies; analyzing current month posting activity to establish proper cutoffs for accounting period closes; conducting root cause analysis and research to identify causes for issues presented by customers or control procedures (for example, Sarbanes Oxley Compliance, audit, business process procedures).

Contributing to quality control by reviewing documentation for accuracy and adherence to Walmart business rules; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; performing in-depth research to resolve process issues; sharing process improvement suggestions; performing quality checks of documents processed; identifying and communicating causes, solutions and data trends to multiple departments.

Additional Preferred Qualifications:

  • Prior payroll experience
  • Strong research capabilities
  • Ability to problem solving
  • Identify improvements within a process

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

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