Senior Quality Assurance Manager - Sam's (Hive)

Senior Quality Assurance Manager - Sam's (Hive)

  • Location BENTONVILLE, AR
  • Career Area -
  • Job Function -
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD09184

What you'll do at

Support the Member’s Mark Hive adoption for Sam’s as the Administrator of Systems. He / She with partner with Opal and Oracle in managing the Hive System upgradation and integration with my project and my artwork. He / She will be responsible to manage the system glossary and educating training/ educating suppliers including providing access to Hive and activating supplier sites. Develop and implement sustainable processes in internal and external ticket management, modify system configurations to meet the business need, and help develop training and operating documents to enable successful adoption. Build Quality Reporting and Analytics - Customer Complaints Analysis & Trends, Quality Failures, Corrective Action Plans, Supplier Score Cards etc. to evaluate performance and drive continuous improvement for member satisfaction. Develops and drives product and supplier quality strategies for direct import and domestic general merchandise or consumable products to achieve desired results by identifying and defining changes to processes and practices; prioritizing and demonstrating value of quality change initiatives to the organization leaders; driving project plans to implement new product and supplier processes; assessing associates' readiness for new quality initiatives and programs; setting expectations; adjusting approaches to achieve strategic quality objectives across the supply chain; ensuring quality initiatives are adopted by entire organization; and ensuring timely project management from initiation to the execution stage. Drives alignment and engagement of internal and external cross-functional partners to drive efficiency in the value chain by driving overall product testing initiatives; determining and developing tools for assessing and monitoring supplier performance and capability to better understand performance trends and gaps; ensuring there is a process and program in place for the development, enforcement, and maintenance of all Sam's protocols for product performance and quality testing; building relationship with compliance, food safety, and technical teams to leverage knowledge and tools; and identifying processes and procedures for risk and compliance mitigation. Drives global quality projects to drive product improvement by determining proper procedures and guidelines for advising on, executing, and documenting quality practices across multiple business areas, suppliers and 3rd party service providers; understanding the global trends that affect the business and formulating strategies to address them; demonstrating and communicating solid working knowledge of best quality practices; and evaluating and responding to issues and concerns regarding quality practices and procedures. Additional Preferred Qualifications Bachelor’s/Master’s Degree in Business/Commerce/Engineering or related discipline. Proficient in creating meaningful information/ conclusion from Raw data. Experience in Database or System Administration Proficient Knowledge in MS Excel, MS Power Point, MS Project 8- 10 year’ s experience in Service or Manufacturing Industry including reporting and analytics 3-4 year’ s of supervisory experience Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Bachelor’s degree in Business, Engineering or related field and 4 years' experience in Technical Field, General Merchandising or related field OR 6 years' experience in General Merchandising or related field. 2 years' of supervisory experience. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Supervising Associates, Testing Lab Six Sigma Green Belt - Certification

Minimum Qualifications

Minimum Qualifications: Bachelor’s degree in Business, Engineering or related field and 4 years' experience in Technical Field, General Merchandising or related field OR 6 years' experience in General Merchandising or related field. 2 years' of supervisory experience.

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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