This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related
responsibilities and duties as assigned and/or necessary.
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Tracks calendars, meetings, and expenses for leadership by working and collaborating with others to coordinate appointments and understand
calendar needs; scheduling monthly leadership meetings; anticipating and identifying time requirements for pre-meeting work; utilizing business
knowledge to filter and prioritize calendar requests; identifying key attendees; coordinating meeting material development and consolidation with
participants; ensuring leadership has preparation materials for meetings; completing travel and expense process for executive leadership; and
resolving escalated travel and expense issues for department.
Completes work assignments by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business
partners; managing priorities, deadlines, and expectations; carrying out complex tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Gathers information and provides support for the implementation of business solutions by collecting data captured and tracked for incoming process
and support requests; conducting research; gathering data for the identification of trends and issues that require additional training; executing new or
changing processes, initiatives, or program roll outs; ensuring trends and changes are communicated to the appropriate leadership; providing
resolution to issues by verifying data accuracy; conducting basic statistical analysis; recommending solutions within business areas; ensuring that
resolutions meet business requirements; and reporting findings and recommended resolution to business partners.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business
needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on
improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the
development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in
executing business processes and practices.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and
guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and
building commitment for perspectives and rationales.
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Customer/Member Centered: Meet Internal and External Customer/Member Needs - Identifies the requirements, expectations, and needs of
customers/members. Supports and aligns with initiatives, goals, and actions focused on improving customer/member service. Addresses the
concerns and issues of internal and external customers/members. Uses customer/member data, analyses, and insights to improve
Judgment: Demonstrate Professional Judgment - Researches and integrates relevant information and data, and uses expertise to make
recommendations or decisions. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Uses business measures
and analyses to identify improvement opportunities. Probes and looks beyond symptoms to determine the root causes of problems and identify
Execution and Results: Focus on Execution and Results - Aligns and pursues work activities to achieve the mission and business priorities of the
organization. Shares information, practices, and resources across functions, organizations, and locations to improve performance. Effectively uses
existing processes and tools to achieve performance objectives. Uses and explains major process steps to manage time, resources, and challenges
to meet goals.
Planning and Improvement: Plan for and Improve Performance - Develops and implements plans, practices, and processes to better achieve
organizational goals. Develops contingency plans to manage or eliminate potential problems. Identifies and recommends ways to continually improve
and streamline processes and practices.
Influence and Communicate: Build Influence - Develops and presents logical, convincing reasons in support of one's perspectives and initiatives.
Proactively shares relevant information and timely updates with appropriate people. Listens attentively and asks questions to ensure understanding.
Researches information for and prepares documents and presentations that effectively convey relevant information in a timely manner.
Ethics and Compliance: Model Ethics and Compliance - Complies with policies and procedures. Demonstrates ethical performance. Supports efforts
to enforce compliance with policies and procedures.
Specialist, Business Support
Published On 10/30/2018 This job description supersedes all prior descriptions Page 1 of
Adaptability: Adapt Professionally - Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing
demands and shifting priorities. Updates and shares knowledge and skills to keep current in one's area of expertise. Embraces change and supports
Build Relationships: Form Relationships - Builds trusting, collaborative relationships and alliances across functional and organizational boundaries.
Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background. Collaborates with people
from diverse backgrounds, experiences, and functional areas to discover new perspectives.
The following physical activities are necessary to perform one or more essential functions of this position.
Enters and locates information on computer.
Presents information to small or large groups and individuals.
Communicates effectively in person or by using telecommunications equipment.
Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
Visually verifies information, often in small print.
Reads information, often in small print.
Traveling is necessary to perform one or more essential functions of this position.
Travels internationally to and from multiple facilities or work-sites requiring extended overnight stays.
Associate’s degree in Business Management, Logistics, Computer Science, or related field OR 1 year’s experience in operations, retail, project
management, or related area.
1 year’s experience with word processing, spreadsheet, database, email, and calendaring software (for example, Microsoft Office).
1 year’s experience in shared service environment or contact center.
1 year’s experience in customer service.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.