Temporary Business Support Specialist

Temporary Business Support Specialist

  • Location BENTONVILLE, AR
  • Career Area Business Operations
  • Job Function -
  • Employment Type Temporary
  • Position Type Hourly
  • Requisition WD07269

What you'll do at

This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary. Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. Tracks calendars, meetings, and expenses for leadership by working and collaborating with others to coordinate appointments and understand calendar needs; scheduling monthly leadership meetings; anticipating and identifying time requirements for pre-meeting work; utilizing business knowledge to filter and prioritize calendar requests; identifying key attendees; coordinating meeting material development and consolidation with participants; ensuring leadership has preparation materials for meetings; completing travel and expense process for executive leadership; and resolving escalated travel and expense issues for department. Completes work assignments by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; managing priorities, deadlines, and expectations; carrying out complex tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Gathers information and provides support for the implementation of business solutions by collecting data captured and tracked for incoming process and support requests; conducting research; gathering data for the identification of trends and issues that require additional training; executing new or changing processes, initiatives, or program roll outs; ensuring trends and changes are communicated to the appropriate leadership; providing resolution to issues by verifying data accuracy; conducting basic statistical analysis; recommending solutions within business areas; ensuring that resolutions meet business requirements; and reporting findings and recommended resolution to business partners. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Competencies An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position. Customer/Member Centered: Meet Internal and External Customer/Member Needs - Identifies the requirements, expectations, and needs of customers/members. Supports and aligns with initiatives, goals, and actions focused on improving customer/member service. Addresses the concerns and issues of internal and external customers/members. Uses customer/member data, analyses, and insights to improve customer/member-related decisions. Judgment: Demonstrate Professional Judgment - Researches and integrates relevant information and data, and uses expertise to make recommendations or decisions. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Uses business measures and analyses to identify improvement opportunities. Probes and looks beyond symptoms to determine the root causes of problems and identify possible solutions. Execution and Results: Focus on Execution and Results - Aligns and pursues work activities to achieve the mission and business priorities of the organization. Shares information, practices, and resources across functions, organizations, and locations to improve performance. Effectively uses existing processes and tools to achieve performance objectives. Uses and explains major process steps to manage time, resources, and challenges to meet goals. Planning and Improvement: Plan for and Improve Performance - Develops and implements plans, practices, and processes to better achieve organizational goals. Develops contingency plans to manage or eliminate potential problems. Identifies and recommends ways to continually improve and streamline processes and practices. Influence and Communicate: Build Influence - Develops and presents logical, convincing reasons in support of one's perspectives and initiatives. Proactively shares relevant information and timely updates with appropriate people. Listens attentively and asks questions to ensure understanding. Researches information for and prepares documents and presentations that effectively convey relevant information in a timely manner. Ethics and Compliance: Model Ethics and Compliance - Complies with policies and procedures. Demonstrates ethical performance. Supports efforts to enforce compliance with policies and procedures. Job Description Specialist, Business Support Published On 10/30/2018 This job description supersedes all prior descriptions Page 1 of 3 AS12668 • • • • Adaptability: Adapt Professionally - Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates and shares knowledge and skills to keep current in one's area of expertise. Embraces change and supports its implementation. Build Relationships: Form Relationships - Builds trusting, collaborative relationships and alliances across functional and organizational boundaries. Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background. Collaborates with people from diverse backgrounds, experiences, and functional areas to discover new perspectives. Physical Activities The following physical activities are necessary to perform one or more essential functions of this position. Enters and locates information on computer. Presents information to small or large groups and individuals. Communicates effectively in person or by using telecommunications equipment. Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer. Visually verifies information, often in small print. Reads information, often in small print. Travel Traveling is necessary to perform one or more essential functions of this position. Travels internationally to and from multiple facilities or work-sites requiring extended overnight stays. Entry Requirements Minimum Qualifications Associate’s degree in Business Management, Logistics, Computer Science, or related field OR 1 year’s experience in operations, retail, project management, or related area. Preferred Qualifications 1 year’s experience with word processing, spreadsheet, database, email, and calendaring software (for example, Microsoft Office). 1 year’s experience in shared service environment or contact center. 1 year’s experience in customer service. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

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With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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