Coordinate with various departments, teams and perform all capacity planning related activities.
Evaluate and recommend systems parameters changes to ensure effective and efficient system resources usage to support current and future business needs.
Evaluate systems performance and prepare capacity plans and reports.
Determine units of work, identify service levels for each workload and create the definition of satisfactory services.
Analyze the current capacity including measuring service levels in comparisons to departmental objectives, measuring overall resources
Plan for the future processing requirements of the organization.
Manage all key systems metrics and generate required reports.
Ensure compliance of all guidelines and optimum utilization of all systems resources
Perform maintenance and upgrades of the capacity planning environment and databases
Have an excellent working knowledge of both open systems environments and IBM mainframe, including ZOS, Linux, VMWare Windows
Build technology roadmaps which are incorporated into system platforms by working with subject matter experts; collaborating with technical experts and architects; coordinating the evaluation of customer and supplier solutions; reviewing and presenting recommendations relative to customer and supplier solutions and services; and researching and presenting information about new technologies.
Coordinate system changes with customers and other system areas by ensuring testing and validation; overseeing upgrades and release schedules for products; evaluating the environment; representing the area on divisional councils; and reviewing changes before and after production installations.
Ensure customer service levels by aligning customer needs with supplier and infrastructure team capabilities; driving issue resolution to root cause; driving customers and suppliers to resolve issues related to products in accordance with service level agreements; ensuring issues are documented; leading escalation procedures; and managing customer expectations.
Lead team tasks by making assignments to team members; reporting updates on projects; tracking and reporting time spent on projects; substituting for manager in manager's absence (for example, leading team meetings); assisting in the resolution of team conflicts; developing written and oral presentations for diverse audiences (for example, management, customers, suppliers, technical staff); participating in budgeting for the team (for example, acquire supplier maintenance quotes, resource projections, create capital expenditure request (CER)); holding team members accountable for compliance with standards; and recognizing team accomplishments.
Lead the development of system solutions, within the guidelines identified in the Information Systems Development Life Cycle (ISDLC), that have high availability and scalability consistent with customer needs by setting technical direction; collaborating with technical experts and architects; ensuring requirements are met to support implementations; ensuring development of system documentation; and leading solution reviews.
Mentor and develop associates by assigning specific work to develop particular knowledge areas; helping associates with technical competencies; teaching technologies through informal and formal mentorship both inside and outside the team; providing technical expertise through multiple methods (for example, town halls, classrooms, collaboration sites); and providing subject matter expertise for applications and infrastructure projects.
Demonstrate up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Model compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Demonstrated knowledge of capacity planning, big-data analysis or statistics-related work
5 Years experience in an infrastructure role, such as server, storage or network
Familiar with TSCO, or any BI tool experience. SQL and/or Java programming
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor of Science and 4 years' systems engineering experience OR Master of Science and 3 years' systems engineering experience OR PhD
OR 6 years' of experience
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.