Operator, Customer Service

Operator, Customer Service

  • Location ROGERS, AR
  • Career Area Customer Service and Call Center
  • Job Function Customer Service and Call Center
  • Employment Type Regular/Permanent
  • Position Type Hourly
  • Requisition WD05728

What you'll do at

Handles incoming calls by determining the needs of the caller; utilizing department-specific terminology in order to direct calls; maintaining awareness of department meetings within the Information Systems division and directing calls accordingly ; and routing the caller to the appropriate individual or department . Notifies management of any call trends detected by reporting outages within the Home Office; and tracking the number of calls received . Provides claims support by auditing report status on general liability claims; evaluating claims to ensure codes are set and corrections made; and setting loss-type codes and line of business. Supports team by activating report status claims when possible. Provides customer service by handling callers professionally; determining the appropriate path by which to escalate calls; and directing Store Associates and suppliers. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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