Senior Manager, Trust And Safety Operations - Comp...

Senior Manager, Trust And Safety Operations - Compliance

  • Location SAN BRUNO, CA
  • Career Area Legal, Compliance and Ethics
  • Job Function -
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD05250

What you'll do at

The Senior Manager, Trust & Safety Escalations and Brand Reputation is responsible for preventing and managing internal and external escalations which may impact the Walmart brand reputation, online and offline. In this role, the Senior Manager will be accountable to mitigate all types of internal and external escalations as well as anticipate emerging threats. The position will partner with the Trust and Safety Team, Walmart and Jet Marketplace and Retail teams, Customer Support, Legal, Marketing, Social Media, Corporate Affairs and Technology. This position must also cultivate an environment where the candidate respects and adheres to company standards of integrity and ethics while developing and leveraging internal and external partnerships and networks to maximize the achievement of business goals. Scale the existing infrastructure (people, process and product) in place to deal with external and internal escalations in the most efficient manner while minimizing risks to the brand reputation and media exposure Build with all appropriate stakeholders a global framework to identify trends and prevent potential internal and external threats to the reputation of Walmart.com brands Generate insights from past and emerging threats and create adequate reporting for all stakeholders as required Provide training, define, communicate and uphold operating standards as required among all partners teams The ideal candidate will be highly customer focused. The position requires a hands-on, entrepreneurial style, to become personally involved to whatever degree necessary to manage functional responsibility and key relationships. We are looking for a cross-functional team player who drives hard, operates with a sense of urgency, can handle controversy, and makes decisions firmly and objectively. Minimum QualificationsBachelors degree or 5 years related work experience. 4 years’ experience in risk and fraud management, policy management, risk assessments, threat management and risk operations or 5 years in Customer Support, Audit or Compliance department Strong management skills; sets clear priorities and performance goals for the team and eliminates barriers to the team’s success. Proven results of balancing due diligence while delivering fast outcomes that customers love. Smart, organized analytical thinker, with the ability to perform detailed analysis of numerous metrics. Skill set requirements are as follows: facilitation, leadership, portfolio management and execution, communication with diverse audiences and stakeholders, at all levels, including senior executives and customer Strong verbal and written communications skills with people at a variety of levels. Preferred QualificationsExperience operating in a fast-paced, rapidly changing environment with matrixed reporting and while relying on others. Familiarity with the eCommerce customer experience, site and business. Experience working with external stakeholders, industry partners, and government regulators. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Bachelor’s degree in Business, Government Relations, Pre-law or related field and 4 years' experience in compliance, government relations, policy development, risk assessments or related field OR 8 years' experience in compliance, government relations, policy development, risk assessment or related field. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. eCommerce, Policy and Procedures, Risk Management

Minimum Qualifications

Policy and Procedures; Minimum Qualifications: Bachelor’s degree in Business, Government Relations, Pre-law or related field and 4 years' experience in compliance, government relations, policy development, risk assessments or related field OR 8 years' experience in compliance, government relations, policy development, risk assessment or related field.; eCommerce; Risk Management

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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