Business Manager, Exception Management, Partner Ac...

Business Manager, Exception Management, Partner Acquisition

  • Location SAN BRUNO, CA
  • Career Area -
  • Job Function -
  • Employment Type -
  • Position Type -
  • Requisition GH1496759

What you'll do at

Position Summary

The Business Manager, Exception Management, Partner Acquisition is responsible for developing and executing the strategy relating to exception management including building the alarms and notification systems relating to the Partner Acquisition funnel and its health. This will include working with multiple cross functional teams and managing an off-shore team of agents. The Exception Management team will directly influence the cycle time of the Partner Acquisition team to achieve the goals of growing the number of partners and assortment on Walmart.com.

Successful candidates will be able to collaborate, lead and thrive in a fast-paced, entrepreneurial, customer-driven environment and demonstrate strong business instinct/judgement to drive innovative thinking. This role requires close working relationships and coordination across multiple teams and managing an offshore team. This person will be expected to drive the Walmart values and embody the business in a positive light at all times.

 
Position Description

  • Develop strategy and execute on alarms and notifications system
  • Team lead in working with multiple cross functional teams to build out Exception Management flows
  • Manage and execute on fallout in stages of Partner Acquisition funnel
  • Manage offshore team of agents for Exception Management
  • Use the latest in tools, technology and process to analyze data and generate insights for team.
  • Promote and support company policies, procedures, mission, values, and standards of ethics and integrity.

 

Minimum Qualifications

  • 5-7 years of operational or support experience, preferably in e-commerce & Marketplace environment
  • Excellent leadership and interpersonal skills across multiple cross-functional teams
  • Solid business judgment, ability to prioritize in a complex, fast-changing environment
  • May include occasional domestic & international travel
  • Flexibility in work schedule to accommodate managing offshore team
  • CRM experience preferably in Salesforce

 

Additional Preferred Qualifications

  • Performs well in a team environment with competing priorities, multiple projects
  • Objective, enthusiastic and flexible
  • Proactive – always looking for ways to improve

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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