Analyst, Search Operations

Analyst, Search Operations

  • Location HOBOKEN, NJ
  • Career Area -
  • Job Function -
  • Employment Type -
  • Position Type -
  • Requisition GH1480682

What you'll do at

The Analyst, Search Operations is responsible for monitoring Jet.com search team operations. Your goal is to create an excellent internal and external customer experience through operational excellence.

What You’ll Be Working On

  • Master all Jet Search Operations: Take ownership of the pipeline, health, and services behind all Jet search team operations – this includes not just search, but also browse, autocomplete, and recommendations
  • Technical Expertise: Create process workflows & training materials, write system documentation, provide high-level analytical reporting, and manage our tooling features
  • Contribute to Team Excellence: Become part of a fast-paced and tenacious growing team of analysts that manage cross-functional operations

Responsibilities

  • Learn everything there is to know about Jet.com search operations and how they affect the customer experience
  • Provide debugging support – be the one everyone goes to for answers
  • Optimize operational and service reporting – strive to be the first to detect and respond to issues
  • QA new features to ensure all edge cases and regression tests pass with flying colors
  • Create, write specifications for, deploy, and manage new processes and tools
  • Continually challenge yourself to learn more and grow the scope of your role
  • Lead by example, contribute to our values and adhere to our high standard of performance
  • Have no problem jumping into analytics or any other area the team may need you

About You

You’re a risk taker, a dreamer that delivers, you have and can implement big ideas with a positive attitude. You pride yourself on being the first of your friends and colleagues to know what’s happening in the world and staying “in the know.” You have a passion for operations, teamwork and leadership. You want to be a part of one of the fastest growing ecommerce companies around where the only constant is change and you have these main skills:

  • Willingness to do whatever it takes to get the job done
  • Ability to think critically and analytically
  • Highly organized & detail oriented
  • Proficient understanding of operations
  • Strong communication skills
  • Fun, creative, team-oriented personality

Qualifications

  • Bachelor's Degree or 1-3 years’ experience in operational or technical setting
  • Strong technical understanding and ability to learn a highly technical role quickly
  • Advanced Excel skills

Bonus points

  • Valid experience in SQL, R, Python
  • Familiarity with Adobe Analytics, Looker, Elastic Search, REST APIs, Postman
  • Proven track record of innovation and tenacity

About Jet

Jet is reshaping eCommerce as we know it. Based in Hoboken NJ (just 10 min from Manhattan), we are a shopping site on the relentless pursuit to build the greatest customer experience in the world. At Jet, we believe in bold. That means taking risks, asking “why not”, looking where no one’s looked before and crushing it! Our engineers are utilizing and building world class technologies, to optimize the supply chain, remove unnecessary costs, sprinkle in some surprise and delight all while saving consumers every penny possible and we’re just getting started. At Jet, we have worked hard to build a culture that stresses the importance of learning and of sharing knowledge. If you want to be part of the team that is disrupting the shopping norm and you’re capable of smashing the status quo, we have a hunch you’d look good in purple.

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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