Delivery Operations Manager

Delivery Operations Manager

What you'll do at

• Manage existing and launch new store delivery operations in a geographic region
• Primary delivery support within region for multiple stakeholders across various business functions, particularly field operations
• Manage driver network and supply management to meet growing customer demand
• Act as business owner for Last Mile operations in assigned region, with shared responsibility for the customer experience
• Regular site visits and audits to ensure delivery SOP compliance and quality control
• Assist in route planning and route monitoring
• Monitor market and competitive offerings in the region for continuous improvement application
• Proactively identify root-causes for delivery operations issues and implement timely resolution
• Manage field operations vendor relationships
• Execute process improvements to drive service, speed, reliability, efficiency and contingency management
• Accountable for controlling delivery costs and achieving delivery operations KPIs within region
• Ensure the tools and technology that power the delivery operations operate at expected performance levels and support as needed

Minimum Qualifications

Strong customer focus background and track record of delivering results timely
•Ability to prioritize regular workload, special tasks and concurrent projects, allocating time and resources appropriately
•Self-motivated and able to work with minimal supervision
•Ability to quickly learn and effectively use delivery operations tools, technologies and applications
•Bachelor’s degree in supply chain/transportation/logistics, business management or related field
•2 years of relevant experience
•Based in San Bruno office location (some flexibility)

Preferred Qualifications

o Detail oriented and analytical
o Problem-solver
o Process improvement
o Adaptable
o Comfortable with some ambiguity
o Effective matrix collaborator
o Decisive
o Superior communication skills

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart Associate
"I focus on continual improvement. Results don’t just come, they happen from hard work and having great teams helping you along the way."
— Dontai, Order Specialist/Process Manager

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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