Delivery Operations Manager
- Location SAN BRUNO, CA
- Career Area Merchandising and Online Operations
- Job Function Online Operations
- Employment Type -
- Position Type -
- Requisition 996711BR
What you'll do at
• Primary delivery support within region for multiple stakeholders across various business functions, particularly field operations
• Manage driver network and supply management to meet growing customer demand
• Act as business owner for Last Mile operations in assigned region, with shared responsibility for the customer experience
• Regular site visits and audits to ensure delivery SOP compliance and quality control
• Assist in route planning and route monitoring
• Monitor market and competitive offerings in the region for continuous improvement application
• Proactively identify root-causes for delivery operations issues and implement timely resolution
• Manage field operations vendor relationships
• Execute process improvements to drive service, speed, reliability, efficiency and contingency management
• Accountable for controlling delivery costs and achieving delivery operations KPIs within region
• Ensure the tools and technology that power the delivery operations operate at expected performance levels and support as needed
•Ability to prioritize regular workload, special tasks and concurrent projects, allocating time and resources appropriately
•Self-motivated and able to work with minimal supervision
•Ability to quickly learn and effectively use delivery operations tools, technologies and applications
•Bachelor’s degree in supply chain/transportation/logistics, business management or related field
•2 years of relevant experience
•Based in San Bruno office location (some flexibility)
o Process improvement
o Comfortable with some ambiguity
o Effective matrix collaborator
o Superior communication skills
"I focus on continual improvement. Results don’t just come, they happen from hard work and having great teams helping you along the way."
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.Discover Silicon Valley
Fioli Gardens, Woodside
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Get your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.
Computer History Museum
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Golden Gate Park, SF
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The Tech Museum
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Pacifica State Beach
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Golden Gate Cemetery
This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents