Manager, Digital Experience (eCommerce Operations)

Manager, Digital Experience (eCommerce Operations)

What you'll do at

• Serves as business lead working with cross functional teams (product/engineering, last mile, field operations, process, marketing/GCIA and more) to define and deliver results timely
• Ensure business and customer experience strategies are translated into product strategies/roadmaps/specifications and program design that deliver customer benefits, meet financial goals, and ensure that systems and processes are setup to scale for growth
• Strong customer focus on delivering high impact projects with good quality and within the expected timeframe
• Demonstrates up-to-date expertise in digital trends and competitor innovations and applies this to the development, execution, and improvement of omnichannel customer experience
• Prioritizes complex workload effectively including business case development, program design, test framework/implementation, day to day management, performance review and improvement
• Regularly communicates clear timelines, status update and technical requirements to internal customers at all levels, including leadership
• Plans business activities with inputs from operations, process, technology and other key functions

Minimum Qualifications

• Bachelor’s degree in engineering, business administration, or related field
• 2-3 years of professional experience focusing on the customer and their needs, working under pressure and in highly-visible roles
• Clear and unwavering customer obsession
• Experience working in high-pressure, high-visibility role managing cross functional stakeholders
• Retail and / or eCommerce experience
• Comfortable with some ambiguity
• Decisive
• Innovative
• Detail oriented and analytical
• Superior communication skills

Preferred Qualifications

• Advanced degree in Engineering or Business administration
• Outcome oriented - not reactionary; able to articulate the desired outcome and work collaboratively to create a path to achieve it
• Strong execution sense - can envision a world different than the status quo with the ability to articulate a clear path to get there
• Self-motivated, with excellent written and verbal communication skills
• Not hesitant to get hands dirty and do whatever is necessary to ensure success


The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.
Sam's Club Merchandising Associate Smiling At Work
"I have switched careers twice within Walmart and each time my leadership supported me in learning an entirely different business. "
— Scott, Senior Manager

Hello, Silicon Valley

You don’t have to choose between your career and your lifestyle. In Silicon Valley, you can have both.

Discover Silicon Valley
Silicon Valley
View of Silicon Valley from the hills after a passing storm

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

Recently viewed jobs