CRM Systems Analyst

CRM Systems Analyst

  • Location FORT WORTH, TX
  • Career Area Business Operations
  • Job Function Business Management
  • Employment Type Full Time
  • Position Type Salary
  • Requisition 987335BR

What you'll do at

  • Support the day to day administrative functions pertaining to the CRM solution
  • Develops, tests and implements CRM integrations and process improvements
  • Maintain and enhance workflows and functionality within CRM System
  • Perform systems analysis and design, translating business requirements into technical specifications
  • Perform ongoing customizations to product features and integrations with other operational systems
  • Interface with users to identify opportunities for improvement and training
  • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
  • Designs and performs analyses to address and resolves operational concerns
  • Drives the development and improvement of new or existing operational tools, reports, and customer-facing functionality
  • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Provides and supports the implementation of business solutions

Preferred Qualifications

Knowledge of CRM systems

Oracle/Right Now experience.

Experience in Call Center operations.

Proficient in coding in HTML, Java or PHP


The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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