Site Reliability Operations Engineer

Site Reliability Operations Engineer

  • Location SUNNYVALE, CA
  • Career Area Information Technology
  • Job Function Information Technology
  • Employment Type -
  • Position Type -
  • Requisition 986312BR

What you'll do at

As a Site Reliability Operations Engineer within the Global Technical Engineering Operations (GTEO) SRC team you will work with other SRC, TDO, SRE, DevOps and Engineering practitioners to pro-actively maintain mission-critical infrastructure, cloud platforms, micro-services, tools, and processes that will ensure highest levels of availability and reliability of all our websites.

You're right for the job if you are comfortable contributing to major incident response in technical team of engineer's laser focused on restoring service across complex distributed architectures. You'll excel if you have enthusiasm for digging deep, and a flare for sharp technical communication, prioritization and organization. You will work directly with our SRE, Engineering and DevOps teams to support our next generation "always up" cloud based e-commerce platform.

Minimum Qualifications

- Understanding of incident management processes and procedures.
- Calm under pressure when participating in major incident response.
- Technical understanding of core infrastructure, cloud services, platforms and micro-services.
- Ability to understand and capture key data from logs.
- Ability to understand traffics flows and key dependencies between services.
- Ability to effectively triage - be able to detect and determine symptom vs cause.
- Detect and quantify impact.
- Analyze trends to pro-actively prevent incidents.
- Focus on immediate restoration vs root cause.
- Research and recommend alternative actions for incident resolution - Develop procedures and documentation to support this.
- Create and maintain procedural documentation.
- Identify and drive continuous improvement efforts to reduce waste (eliminate, automate or streamline).
- Absorb knowledge and understand complex distributed systems - ability to share and impart this knowledge into your peer group and beyond.
- Build tools to improve visibility, pro-actively detect issues and restore system availability.
- Develop automation and self-healing with DevOps, Engineering and SRE partners.
- Strong focus on collecting and inferring metrics.
- Clear communication skills.
- Ability contribute to multiple incidents at any given time.
- Analyzes systems and makes recommendations to prevent possible problems. Takes lead on issue resolution activities using knowledge of complex and company-wide systems.
- Scripting and software development to automate and help enhance existing solutions.

Additional responsibilities may include:

- Actively provide data for and participate in root cause analysis.
- Adhere to SRC onboarding process when accepting new systems into service.
- Share knowledge globally between SRC teams.
- Analyze systems and make recommendations to prevent possible incidents.
- Strive for continuous improvement and make recommendations based on SRC process.
- Other duties and responsibilities as assigned.

About Walmart Labs

Walmart Labs is the technology arm of Walmart reimagining retail for our 260 million daily shoppers. Our teams of engineers, designers, and product leaders are experimenting for a smarter future—where online and in-store shopping is an interconnected, consistent, and customer-first experience.

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All the benefits you need for you and your family

  • 100% coverage for in network preventative care
  • Retirement Plan
  • Vision Plans
  • Dental Plans
  • Exclusive Discounts

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