Technician IV

Technician IV

  • Location BENTONVILLE, AR
  • Career Area Administrative and Support Services
  • Job Function Administrative and Support Services
  • Employment Type Full Time
  • Position Type Hourly
  • Requisition 976012BR

What you'll do at

Processes Customer incidents and requests received through various communications (for example, phone calls, email, system software, walk-ups)
by identifying incident and business partner needs; documenting relevant ticket information (for example, name, number, description of problem) in required system (for example, Remedy); assigning Customer incidents and requests to appropriate owners; categorizing urgency of incidents and requests and escalating critical and urgent requests; tracking the status of requests and/or problem tickets; validating business partner and system issues and resolutions; and closing requests or problem tickets upon completion.

Identifies trends by reviewing incoming ticket logs; identifying related requests and incidents; and following escalation procedures based on severity to
communicate trends.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Preferred Qualifications

6 months’ experience using basic word processing and email software (for example, Word, Outlook).

6 months’ professional experience working in any field or industry.

About Walmart Labs

Imagine working in an environment where one experiment can catapult an entire industry toward a smarter future. That’s what we do at Walmart Labs. We’re a team of 4,000+ software engineers, data scientists, designers and product managers within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and our enterprise operates.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

Discover NW Arkansas
Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • 100% coverage for in network preventative care
  • Retirement Plan
  • Vision Plans
  • Dental Plans
  • Exclusive Discounts

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