Manager, New Customer Propositions (eCommerce Oper...

Manager, New Customer Propositions (eCommerce Operations)

What you'll do at

• Provides program leadership for specific new customer propositions and future proposition innovations within omnichannel
• Demonstrates up-to-date expertise in digital trends and competitor innovations and applies this to the development, execution, and improvement of omnichannel customer propositions
• Serves as business lead working with cross functional teams (product/engineering, last mile, field operations, process, marketing/GCIA and more) to define and deliver results timely
• Prioritizes complex workload effectively including business case development, program design, test framework/implementation, day to day management, performance review and improvement
• Regularly communicates clear timelines, status update and technical requirements to internal customers at all levels, including leadership
• Plans business activities with inputs from operations, process, technology and other key functions
• Ensure business and customer experience strategies are translated into product strategies/roadmaps/specifications and program design that deliver customer benefits, meet financial goals, and ensure that systems and processes are setup to scale for growth

Minimum Qualifications

• Bachelor’s degree
• 2-3 years of professional experience in business
• Based in San Bruno office location

Preferred Qualifications

• Strong customer focus background, good understanding of Walmart store operations, and track record of delivering results timely

• Key qualities required
o Innovative
o Detailed oriented and analytical
o Problem-solver
o Adaptable
o Comfortable with some ambiguity
o Strong leadership
o Effective matrix collaborator
o Decisive
o Superior communication skills
o Sales and new business development


The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.
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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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