Associate Manager, Partner Performance Team

Associate Manager, Partner Performance Team

  • Location SAN BRUNO, CA
  • Career Area Merchandising & Online Operations
  • Job Function Planning / Business Analytics / Pricing
  • Employment Type -
  • Position Type -
  • Requisition 930309BR

What you'll do at

Project Management
o Manage and execute the Seller Performance program for marketplace sellers both at Jet & Walmart side
o We need a dedicated resource to ensure that we are treating our sellers fairly but hold them accountable when they fall below contractual obligations.
Reporting: Create and maintain the performance management reporting monthly for the whole program
•Summarize seller issues & give feedback to the respective business/engineering teams
•Seller Performance reporting for both platforms
•Improve seller satisfaction through managing a fair and transparent program
Voice of Seller - Be responsive to seller data and internal communication requests. Communicate cross- functionally to understand factors outside of the seller’s control and bring it to our attention
o Utilize program metrics and trends to coach SLC support team to improve customer satisfaction and financial results.

Seller NPS is a new goal as we work to become a world class partner to our third part seller. It is essential when we are having an impact to their bottom line that we treat them with respect, are responsive to their questions, and firm but fair in all interactions.

Minimum Qualifications

• BS or equivalent work experience
• 2-3yrs related work experience
• Prior experience in operations role is a plus
• Demonstrated proficiency with Microsoft Excel and Outlook. Including Pivot tables, formulas, and charts.

Preferred Qualifications

• MS/MBA or equivalent work experience
• Prior experience in operations role is a plus
• Demonstrated proficiency with Microsoft Excel and Outlook. Including Pivot tables, formulas, and charts.
• eCommerce

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart Associate
"We advocate for our customers, provide opportunity to our employees, and support efforts that better the lives of millions of people."
— Hannah, Sourcing Manager

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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