Escalation Agent, Trust and Safety

Escalation Agent, Trust and Safety

  • Location SAN BRUNO, CA
  • Career Area Legal, Compliance and Ethics
  • Job Function Compliance
  • Employment Type -
  • Position Type -
  • Requisition 926004BR

What you'll do at

Walmart eCommerce is looking for an experienced associate to support our growing team within our San Bruno eCommerce location. The Trust and Safety Operations agent will review and respond to Trust and Safety Escalations, as well as other Trust and Safety responsibilities and duties as needed. In this role the Trust and Safety Agent will be required to demonstrate ability understand Trust and Safety policies; researching and resolving escalated and complex issues and legal claims; and collaborates with cross-functional groups. The ideal candidate will need to be passionate about Trust and Safety, risk management, solving problems, and doing what is right for the customer and Walmart.

  • Completes work assignments and priorities
  • Complies with company policies, procedures, and standards of ethics and integrity
  • Educates eCommerce sellers on Trust and Safety compliance
  • Represents company image to customers and associates
  • Reviews cases flagged through rules

Minimum Qualifications

  • 2 years experience in business, technology or related field.

Preferred Qualifications

  • 1 year's experience working in an eCommerce organization, online retailer, or services organization.
  • 2 years experience in customer service related field.
  • 2 years experience in risk management and fraud prevention.


The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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