Escalation Agent, Trust and Safety

Escalation Agent, Trust and Safety

  • Location SAN BRUNO, CA
  • Career Area Legal, Compliance & Ethics
  • Job Function Compliance
  • Employment Type -
  • Position Type -
  • Requisition 926004BR

What you'll do at

Walmart eCommerce is looking for an experienced associate to support our growing team within our San Bruno eCommerce location. The Trust and Safety Operations agent will review and respond to Trust and Safety Escalations, as well as other Trust and Safety responsibilities and duties as needed. In this role the Trust and Safety Agent will be required to demonstrate ability understand Trust and Safety policies; researching and resolving escalated and complex issues and legal claims; and collaborates with cross-functional groups. The ideal candidate will need to be passionate about Trust and Safety, risk management, solving problems, and doing what is right for the customer and Walmart.

  • Completes work assignments and priorities
  • Complies with company policies, procedures, and standards of ethics and integrity
  • Educates eCommerce sellers on Trust and Safety compliance
  • Represents company image to customers and associates
  • Reviews cases flagged through rules

Minimum Qualifications

  • 2 years experience in business, technology or related field.

Preferred Qualifications

  • 1 year's experience working in an eCommerce organization, online retailer, or services organization.
  • 2 years experience in customer service related field.
  • 2 years experience in risk management and fraud prevention.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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