Senior Manager, Optimization

Senior Manager, Optimization

What you'll do at

The Senior Optimization Manager will possess an eye for detail and a mind that is both analytical and creative. We’re looking for someone with experience taking a hypothesis-driven, data-centric approach to improve the metrics that matter most to our business. You should have a strong business acumen and hands-on experience with web & customer service data to understand the big picture and are effective at leading discovery efforts to understand member goals and shape them into digital initiatives. This individual helps determine the most effective use of web enabled technologies to generate member insights by using contact center data. They will also be responsible for developing strategic and actionable recommendations to improve member experience by identifying key trends and sentiment.

Minimum Qualifications


  • 5+ years of experience working in an e-commerce environment at the intersection of site conversion/optimization tactics and product management
  • Innovative thinker and ability to work independently
  • Excellent communication skills with an ability to manage multiple stakeholders
  • Strong in web analytics and any session replay tools (preferably Tealeaf)
  • Experience in text analytics or mining of unstructured data
  • Experience with SQL, R , Python & any data visualization tool
  • 2+ years experience working with customer service data
  • Master’s degree or equivalent in Business Administration, Computer Applications, or related field and 2 years of experience in strategy consulting, product management or analytics; OR Bachelor’s degree or equivalent in Business Administration, Computer Applications, or related field and 5 years of experience in strategy consulting, product management or analytics.

About SamsClub.com

With more than 600 Sam’s Club locations, we offer over 47 million customers more of what they love for less. Our web-based platform is a big part of that growth. The SamsClub.com team is focused on creating the in-club experience online. That is a big job! We’re solution seekers and innovators inspired by a commitment to provide our members increased access and greater value. The work is challenging and incredibly rewarding.
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— Shelby, Project Analyst

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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