Manager, Creative Operations

Manager, Creative Operations

  • Location SAN BRUNO, CA
  • Career Area Marketing & Customer Insights
  • Job Function Creative and Design
  • Employment Type -
  • Position Type -
  • Requisition 912966BR

What you'll do

Manages Creative Team project portfolios by contributing to portfolio vision and scope; sharing expertise across cross-functional stakeholders (for example, Customer Experience, Merchandising, Marketing); tracking portfolio budgets; serving as escalation point to resolve project issues; defining success metrics; tracking progress towards goals; and following up with stakeholders to ensure goals are achieved.

Manages Creative Operations by assisting with departmental business priorities and resource forecasts; and evaluating and suggesting improvements to better enhance product and partner performance as part of ongoing vendor management efforts.

Manages continuous improvement of Creative Operations tools, documentation, and processes by forecasting and allocating resources to meet business objectives; ensuring standards and guidelines for Creative Operations documentation and communication tools are maintained; and evaluating the effectiveness of internal processes, standards, guideline documentation, and vendor communication kits.

Assists in the management of financial operations by forecasting and reconciling Creative Operations budget; negotiating statements of work; ensuring work is delivered on budget; managing assigned creative line items; invoicing clients according to terms of agreement; ensuring efficient and accurate invoice processing; and assisting with overall budget management (for example, outside services, hardware, software, training, labor).

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

  • Assists in the management of financial operations
  • Coordinates, completes, and oversees job-related activities and assignments
  • Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Manages Creative Marketing Operations
  • Manages Creative Marketing project portfolios
  • Manages continuous improvement of Creative Marketing tools, documentation, and processes
  • Provides supervision and development opportunities for associates

Minimum Qualifications

  • Bachelor's degree in Business, Communications, or related field and 3 years experience in project management, business operations, or related field OR 6 years experience in project management, business operations, or related field.

Preferred Qualifications

  • 2 years experience in digital creative operations or related field.
  • 2 years experience managing cross-functional teams.
  • 2 years experience managing vendor contracts and relationships.
  • 2 years of supervisory experience.
  • Master's degree in Business Administration or related field.
  • Project Management Institute (PMI) certification.
  • Six Sigma certification.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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